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Visitor Engagement Officer

2 months ago

Southendonsea, United Kingdom Hays Full time
Visitor Engagement, Museums, Heritage, Part-Time, Southend, Essex

Your new role
Southend Museums are looking to appoint a permanent part-time Visitor Engagement Officer.You will be responsible for promoting Southend's rich heritage and ensuring visitors to their buildings have an excellent experience. By joining the Museum's Front of House Team as a Visitor Engagement Officer, you will be the face of the museum, providing the first point of contact, welcoming and engaging our visitors, providing tours, maintaining the buildings and invigilating and caring for the fantastic collections.You will also be responsible for the onsite retail offer, actively encouraging donations and supporting fundraising initiatives. Assisting colleagues in the running of learning/engagement sessions and helping to coordinate wedding ceremonies in the beautiful Grade 1 listed buildings.This post will be three days a week in summer (March - October) and 4 days a week in winter (November - February) and includes regular weekend working.
Please note, the working hours for this position are:Summer (March-October)9:15-17:15 Friday10:30-16:15 Saturday10:30-16:15 Sunday
Winter (November-February)12.00-15.00 Thursday12.00-15.00 Friday10:15-16:15 Saturday10:15-16:15 SundayPLEASE DO NOT APPLY FOR THIS POSITION IF YOU ARE UNABLE TO ACCOMMODATE THESE HOURS.
What you'll need to succeed
Please note, at the interview stage you will be required to prepare a 10-minute talk, based on a topic of historical interest to you.The ideal candidate will have excellent verbal communication skills, an ability to build rapport with visitors and confidence when speaking to groups and larger audiences.You will need to be proactive, able to show confidence in decision-making and able to collaborate and work well as part of a team. You will be organised, adaptable, flexible, reliable and confident. A good communicator who adapts their approach to meet the needs of our visitors, you will be comfortable engaging with people from all backgrounds, ensuring our heritage is accessible to everyone. An interest in local heritage and culture is essential and experience in the museum sector would be advantageous.What you'll get in return
When joining the council, you can enjoy a range of benefits including: 25 days annual leave, flexible working, salary car sacrifice scheme and excellent training and development opportunities. They are committed to ensuring that you are supported in this varied and challenging role with the appropriate level of training. A full list of benefits provided by Southend Council can be viewed on the "Why Work For Us?" tab. Please note that salaries and holiday entitlement will be pro rata'd in line with the advertised hours for this position.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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