Customer Service Officer
Found in: beBee S GB - 2 weeks ago
We're not looking for Mortgage or Contact Centre experience but you need to show a genuine passion for going above-and-beyond for customers. Everything else we can teach you As a department we are passionate about coaching and developing our people and championing change, collating your ideas and driving them forward.
Within Mortgages and HSBC there is scope for you to progress in your career through the business. We want those who have a passion for helping customer and strive to provide a superior service.
What will I be doing?
Engaging with a wide range of customers over the telephone, using your strong verbal skills to build meaningful relationships
Adhere to call processes, procedures and guidelines
Delivering outstanding customer service by successfully responding to questions and queries, showing your passion and dedication along the way
Be responsible for delivering operational key performance metrics
Bring a good sense of fun and humour to the role is essential toOur Mortgage team are open between 8am and 9pm*, Monday to Saturday and Sunday 9am to 6pm. There is ample onsite parking.
You should have:
* The ability to work in fast-paced environment
* Excellent communication skills
* Effective problem solving ability
Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.
We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.
If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:
Email:
Telephone: (phone number removed)
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