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Customer Service Co-ordinator

5 months ago

West Yorkshire, United Kingdom Jark Full time

Customer Service Co-ordinator

Wakefield

30-37hrs Monday to Friday

Our Client is looking for a Customer Service Advisor to join their small team at their Head Office based just outside the center of Wakefield.

Duties to include:

- Process and proactively manage rolling week tasks.
- Manage all inbound customer calls for orders and enquiries providing a once call resolution ethos.
- Building and maintaining internal and external customer relationships
- Report distribution to support Sales Team with Weekly, Monthly and adhoc reports.
- General Customer Service administration.
- Any other duties as requested by Manager.

Skills required:

- Ability to work independently as well as part of a team.
- Ability to work under pressure and to deadlines.
- Good Timekeeper.
- Proactive and adaptable
- Excellent Team Player.
- Good IT Skills, knowledge of Microsoft, Word and Excel
- Excellent verbal and written communication skills
- Accuracy and attention to detail
- Excellent telephone and customer service skills
- Knowledge of website ordering platforms (Magento / EBay)