Customer Coordinator

2 weeks ago

Leeds, United Kingdom Scope Remote Work Freelance Full time

Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We work to a society where all disabled people enjoy equality and fairness. We campaign tirelessly for an equal future for disabled people.

We are recruiting for a Customer Coordinator to join our Energy and Utilities support services. You will be the main initial contact point for the team. You will receive referrals that are made online and via the phone. You will be responsible for triaging referrals, booking appointments into adviser diaries for eligible customers or signposting to other services if required. A level of general administrative duties will also be required.

Location:  Working at Scope's new Leeds Community Hub, 3 Brewery Wharf, Leeds, LS10 1NE with the flexibility to also work at home for some of the time. 

Full time 35 hours a week

Fixed term until 31 March 2026 

The role

You will:

Deal with initial referrals/enquiries to the service. Allocate eligible customers to advisers according to agreed criteria, current caseloads and any adviser specialisms. Answer any straightforward queries or signpost customers to other provision if appropriate. Undertake a preparatory session with those customers who are not confident about using online tools as required by the service. Organise Team Meetings and other events as required by the Service Management. Provide general administrative support to the wider Service Team Support Team Management by keeping rotas and adviser information/dairies up to date. Prepare reports on volumes and trends using spreadsheets and dashboards

About You:

Have excellent communication skills, strong organisational skills and experience in a customer facing role.  Be flexible to new situations, be active in extracting learnings in terms of what works and what needs to change over time. Be focussed: Ability to work independently as well as part of a team. Excellent working knowledge of IT including Microsoft 365. Must be able to use email and the internet and be proficient in the use of digital applications to support our customer journey. Must be able to produce reports from data using Excel and also from CRM.

Please make sure you explain in your application, with examples, how you can meet these important skills.

We ask you to show an appreciation of Scope’s values and our ambition of an equal future for disabled people. 

Our values are being pioneering, courageous, connected, open and fair

By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.

Disabled candidates

We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.

Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

Some applicants might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.

Equality, diversity and inclusion

At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.

We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.

We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

27 days holiday plus Bank Holidays Flexible, hybrid and remote working options Pay progression at 6 months and 2 years Company pension  Excellent training and career development  Strong colleague networks across disability, race and LGBTQ+ Discounted gym membership, cycle to work scheme and much more.

​

How to apply

If you want to become a Disability Gamechanger, we'd love to hear from you.

Click the apply button to create an account and complete your application form. 

Please note: The successful candidates will be subject to a basic DBS check.

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