Housing Complaints Resolution Officer

1 month ago

West London Greater London, United Kingdom Vox Network Consultants Full time

Job Description
  • To support the Housing & Refugees services in responding to complaints and enquires, working with colleagues across the different teams to ensure that responses are provided in line with statutory and corporate timescales.
  • Monitor and ensure residents are responded to within agreed timescales and ensure the issues are addresses, with the appropriate action taken regarding feedback.
  • To maintain, review and update where necessary all information for the residents and for internal staff on procedures for handling complaints and template letters.
  • To act as the first point of contact for housing residents who wish to make a complaint under one of the procedures.
  • To register complaints and to record, monitor and report on progress of complaints and compliance with statutory and corporate procedures as required.
  • To be responsible for co-ordinating response for complex and sensitive cases and those cutting across internal and external provider organisations ensuring all relevant parties are appropriately involved.
  • To contribute to the continuous improvement of the services of the housing service on customer engagement.


Requirements 
  • Educated to GCSE âAâ Level, or NVQ Level, or having equivalent experience of working in a busy office environment.
  • Previous experience in a Housing Association or Council
  • Understanding complaints handling processes and experience of resolving complaints or complex customer service queries. 
  • Experience of, and competency in, using a range of Microsoft Office software, including Word, Excel and Outlook.
  • Ability to use information and communications technology to maintain up to date information and retrieve information quickly and accurately to help customers.


Contract
  • Initial 3 month Contract with the opportunity to extend
  • Monday to Friday 9am to 5pm (REQUIRED 5 DAYS IN OFFICE)
  • PAYE via Umbrella 


If you are interested in this position APPLY NOW or email your updated CV to Damilola.Alabede@voxconsultants.com

  • Housing Complaint Resolution Team Leader

    4 days ago

    London, United Kingdom Service Care Solutions - Housing Full time

    Job title - Housing Complaint Resolution Team LeaderLocation - London, W5 or SE1 or Basildon SS13 Hybrid - 2 days in the office, 3 days from homeContract - Temporary ongoing Hours - Full Time 35 hours - 9 - 5 Start Date: ASAP We are seeking a Complaint Resolution Team Leader, you will lead and support a dedicated team handling stage one or stage two...

  • Complaints Resolution Officer

    6 days ago

    London, Greater London, United Kingdom Hyperion Partners Ltd Full time

    Job SummaryHyperion Partners Ltd is seeking a highly skilled and empathetic Complaints Officer to join our team. As a Complaints Officer, you will play a crucial role in managing and resolving resident complaints, ensuring that their voices are heard and that their feedback helps shape better services.Key ResponsibilitiesComplaint Management: Receive, log,...

  • Complaints /Resolution Officer (Housing)

    3 months ago

    City of London, United Kingdom Daniel Owen Ltd Full time

    Housing Complaints / Resolutions Officer Role to start ASAPStage 2 Complaints (experience required)SE LondonHybrid Working - 1 day in the office a week Temp to Perm RoleDealing with stage 1 and stage 2 complaints Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and...

  • Complaints and Resolution Manager

    2 months ago

    London, United Kingdom Islington & Shoreditch Housing Association (ISHA) Remote Work Freelance Full time

    We are looking for an energetic complaints-handling expert, with a laser focus on resolution, to join us as a senior member of our relatively new Culture, Communications and Involvement directorate. Complaints and Resolution Manager Hours: 35 hours (full time) Location: Finsbury Park, N4 2DR - This role is based at our Head Office but there is some...

  • Housing Complaint Resolution Team Leader

    11 hours ago

    London, Greater London, United Kingdom Service Care Solutions - Housing Full time

    Job Title: Housing Complaint Resolution Team LeaderLocation: Flexible, with a mix of office and remote workContract: Temporary, ongoingHours: Full-time, 35 hours per weekAbout the Role:We are seeking a highly skilled Complaint Resolution Team Leader to join our team at Service Care Solutions - Housing. As a key member of our team, you will be responsible for...

  • Housing Complaint Resolution Team Leader

    10 hours ago

    London, Greater London, United Kingdom Service Care Solutions - Housing Full time

    Job Title: Housing Complaint Resolution Team LeaderLocation: Flexible, with a mix of office and remote workContract: Temporary, ongoingHours: Full-time, 35 hours per weekAbout the Role:We are seeking a highly skilled Complaint Resolution Team Leader to join our team at Service Care Solutions - Housing. As a key member of our team, you will be responsible for...

  • Housing Complaint Resolution Team Leader

    4 days ago

    London, Greater London, United Kingdom Service Care Solutions - Housing Full time

    Job Title: Housing Complaint Resolution Team LeaderLocation: Flexible, with a mix of office and remote workContract: Temporary, ongoingHours: Full-time, 35 hours per weekAbout the Role:We are seeking a highly skilled and experienced Complaint Resolution Team Leader to join our team at Service Care Solutions - Housing. As a key member of our team, you will be...

  • Housing Complaint Resolution Team Leader

    4 days ago

    London, Greater London, United Kingdom Service Care Solutions - Housing Full time

    Job Title: Housing Complaint Resolution Team LeaderLocation: Flexible, with a mix of office and remote workContract: Temporary, ongoingHours: Full-time, 35 hours per weekAbout the Role:We are seeking a highly skilled and experienced Complaint Resolution Team Leader to join our team at Service Care Solutions - Housing. As a key member of our team, you will be...

  • Housing Complaint Officer

    3 months ago

    London, United Kingdom Service Care Full time

    **Job title - **Housing Complaints Officer **Location -**Farringdon EC1M (hybrid working 2 days from home) **Contract - **Temp Ongoing **Hours** - Full Time **The Role Summary** Our client is looking for a Property Services Complaints Officer to provide comprehensive and qualitative responses to the resolution of Customer Complaints service **Your key...

  • Complaints Resolution Officer

    4 months ago

    London, United Kingdom Akton Recruitment Full time

    **Complaints Resolution Officer** **Newham** **Job Role** To be responsible for dealing effectively with the corporate complaints, Members enquiries and Ombudsman enquiries. To work as part of a team to deliver high quality responses to customers complaints and enquiries. To develop and maintain good relations with service areas and partner...

  • Complaints Resolution Officer

    2 weeks ago

    London, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Complaints Resolution OfficerWe are seeking a highly skilled Complaints Resolution Officer to join our team at CRA GROUP LIMITED. As a key member of our organization, you will play a vital role in ensuring residents receive a fair and thorough review of their complaints.Key Responsibilities:Investigate and respond to complex complaints, including Stage 2...

  • Client Complaints Resolution Officer

    4 weeks ago

    London, Greater London, United Kingdom Tate Full time

    Customer Resolution Officer (Complaints)Hourly Rate: £13Employment Type: Temporary (3-4 months)Work Arrangement: Hybrid (1-2 days in the office weekly)Tate is collaborating with a housing organization to find a Customer Resolution Officer. If you believe you possess the necessary skills for this position, we encourage you to submit your application.Role...

  • Complaints Resolution Officer

    3 months ago

    London, United Kingdom Colbern Limited Full time

    717586-3219-2499 12.4 Complaints Resolution Officer Newham Contract £20.44 per hour Our client is looking for an experienced Complaints Resolution Officer. RMS Complaints Resolution Officer 1. To be responsible for dealing effectively with the corporate complaints, Members enquiries and Ombudsman enquiries. 2. To work as part of a team to deliver high...

  • Complaints Resolution Specialist

    7 days ago

    London, Greater London, United Kingdom Novax Recruitment Ltd Full time

    Job Summary:Novax Recruitment Ltd is seeking a skilled Complaints and Insight Officer to support our clients' complaints improvement project. The successful candidate will be responsible for ensuring compliance with the Housing Ombudsman complaints handling code and the new LGSCO complaints handling code.Key Responsibilities:Support the development and...

  • Complaints & Resolution Administrator

    3 months ago

    London, United Kingdom A2Dominion Housing Group Ltd. Full time

    **Customer and Resolution Assistant** **Salary: £26,666** **Type: 12-month FTC, Full time (35 hours per week)** **Location: Ealing based with hybrid working** **About us** We are one of the UK’s leading housing associations. Our vision is to improve people’s lives through high-quality homes and services. We operate across London and southern...

  • Complaints Resolution Specialist

    1 day ago

    London, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job Summary:CRA GROUP LIMITED is seeking a highly skilled Complaints Resolution Specialist to join our team. As a key member of our customer service team, you will be responsible for delivering a first-class customer-orientated dispute resolution service, providing customers with suitable solutions and a satisfying experience.Key Responsibilities:Investigate...

  • Complaints Resolution Specialist

    1 day ago

    London, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job Summary:CRA GROUP LIMITED is seeking a highly skilled Complaints Resolution Specialist to join our team. As a key member of our customer service team, you will be responsible for delivering a first-class customer-orientated dispute resolution service, providing customers with suitable solutions and a satisfying experience.Key Responsibilities:Investigate...

  • Complaints and Resolution Manager

    1 month ago

    London, United Kingdom CHM-1 Full time

    Our client is looking for an energetic complaints-handling expert, with a laser focus on resolution, to join them as a senior member of their relatively new Culture, Communications and Involvement directorate. Complaints and Resolution Manager Hours: 35 hours (full time) Location: Finsbury Park, N4 - This role is based at the Head Office but there is some...

  • Housing Complaints Specialist

    3 months ago

    London, United Kingdom Morgan Hunt Full time

    Morgan Hunt are currently looking for a Housing Complaints Specialist to work with our Client in Surrey. Job title: Housing Complaints Specialist Location: Surrey Pay rate: 210 - 220 per day LTD (depending on experience) Contract: on-going - potential permanent opportunity **_HYBRID WORKING (1 day in the office)_** Responsibilities of Housing...

  • Customer Relations Officer; Complaints

    3 months ago

    London, United Kingdom Origin Housing Full time

    **Customer Relations Officer; Complaints** **£41,591pa** **Origin - Great homes, positive people and strong communities** **An inspiring past and a bright future** A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years,...