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UK Claims Senior Business Analyst

3 months ago

Norwich, United Kingdom Marsh Full time

UK Claims Senior Business Analyst/Project Manager

Marsh's Claims Operations team is looking forward to welcoming a Senior Business Analyst/Project Manager to the UK team. In this role, you will be part of a broader Claims Program Delivery team, comprised of program managers, project managers and business analysts all working in concert to deliver the Global Claims transformation program. This role is primarily based out of Norwich with occasional travel to London.

Your main priority will be supporting the UK Claims Projects across Technology, Segregation of Duties, Centralisation and Data initiatives. These initiatives are aimed at transforming the way we work across Claims Operations. We are rationalising our global Claims Management processes and will be consolidating legacy systems onto our strategic enterprise Claims platforms. The ideal candidate will have performed a similar role and have extensive experience of systems mapping, gap analysis, data mapping and blueprinting within the insurance sector. The ideal candidate will have had exposure to market leading claims systems such as Guidewire, ClearSight, Origami, Duck Creek etc.

What can you expect?

  • Be a part of the holistic change program for UK Claims Operations organisation reporting to the UK Claims Program Delivery Manager
  • Be part of a broader global Claims Program Delivery team focused on problem solving, delivery and aligning to a global strategic target operating model.
  • Shape the future of the way we operate as the risk advisor of the future.

What will you be rewarded with?

  • We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
  • Competitive Benefits Package including: 27 days annual leave, up to 4 days flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
  • Generous Family Leave including:  6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.

This being a Hybrid role, we will rely on you to deliver the following:

Project Management

  • Manages small/medium sized projects within the Claims function or plays a key role within a workstream as part of larger initiatives delivering business outcomes.
  • Establishes and manages an appropriate project governance structure and manages all project stakeholders and project team members in the successful delivery of the project, including managing their tasks, project workload, and deadlines.
  • Ensures comprehensive requirements are translated into scope documents at the start of the project, and continuously reviews the scope as the project progresses to maintain business alignment to the deliverables. Manages any deviation through strict change control.
  • Actively manages all project uncertainties, assumptions, risks, and ensures appropriate escalation of issues and decisions. Lessons Learned on projects are shared with colleagues and recommendations are implemented.
  • Liaises with other areas in the organization to secure specialized resources and contributions for the project.
  • Interacts and communicates effectively with project teams, third party providers, clients, etc.

Business Analysis:

  • Translates business strategies and objectives into business requirements.
  • Identifies, verifies and documents functional and operational requirements using requirements management methodology and tools.
  • Test and analyse final requirements.
  • Develops solution blueprints that incorporate business, technical and data requirements.
  • Ensures requirements are communicated effectively to parties responsible for technical development and implementation.
  • Manage data and MI reporting requests.
  • Helps to develop and deliver training and supplemental materials.

What you need to have: 

  • Strong BA and/or project management experience having worked on small to medium sized business and technology projects.
  • Experience in the insurance domain, particularly in Claims.
  • Business Analysis skills to document the âAs-Isâ and âTo-Beâ Processes with a strong focus on understanding and improving the customer/client experience.
  • Excellent analytical & interpretive skills including documentation of functional and non-functional requirements.
  • Strong written and verbal communication
  • Experience in using process mapping tools such as Visio & ARIS is preferred.
  • Strong data and reporting skills including Power BI

What makes you stand out:

  • Experience of Business Analysis and Project Management
  • Excellent business partnering and communication skills.
  • Working on projects with significant number of stakeholders across matrix environments, and can demonstrate experience of working with C Suite, upper management colleagues.
  • Experience in London Insurance Market and Broking business would be advantageous.

About Marsh

Marsh is the worldâs leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at TAUK@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to attend the office at least three days per week to interact and collaborate with their core project teams.

#Hybrid