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Executive Housekeeping Manager

4 months ago

London East, United Kingdom The Gantry London – Curio Collection by Hilton Full time

JOIN OUR FAMILY

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality  We are  passionate about the industry and always on the look out for new talent to join us on our journey... 

A DAY IN THE LIFE OF A Executive Housekeeping Manager

What you'll be doing...

Reporting to the Operations Manager, The Housekeeping Manager is responsible for overseeing and managing all aspects of the hotel's housekeeping department. They are responsible for ensuring that guest rooms and common areas are clean, well-maintained, and meet the established standards for quality and service. Additionally, this role requires active engagement in liaising and managing relationships with third-party partners to support the hotel's housekeeping operations.

you can expect your working day to include the following.

Staff Management: Recruit, train, and supervise housekeeping staff, including room attendants, housekeepers, and laundry staff. Create schedules, assign duties, and provide guidance to ensure efficient operations. Quality Control: Maintain high standards of cleanliness and presentation throughout the hotel, including guest rooms, public areas, and back-of-house areas. Conduct regular inspections to ensure compliance with established cleaning procedures. Inventory Management: Manage and order cleaning supplies, linens, and amenities. Monitor inventory levels and ensure cost-effective usage. Budget Management: Assist in developing and managing the department's budget. Control expenses, labor costs, and other operational costs. Guest Service: Address guest concerns and requests related to housekeeping services promptly and professionally. Strive to enhance the guest experience. Third-Party Partner Relations: Establish and maintain positive relationships with third-party partners providing housekeeping-related services or supplies. Coordinate with partners to ensure the smooth flow of resources and support for the department. Safety and Compliance: Ensure compliance with all health and safety regulations and hotel policies. Train staff on safety procedures and the use of cleaning equipment. Reporting: Maintain records of housekeeping activities, including room occupancy, cleaning schedules, and maintenance work. Generate reports for management as needed. Training and Development: Provide ongoing training and development opportunities for housekeeping staff. Foster a positive and efficient working environment. Communication: Collaborate with other departments, such as front office and maintenance, to ensure seamless hotel operations. Communicate any maintenance or repair needs promptly.

 

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

To succeed in the role of Executive Housekeeping Manager, you will need the following qualities and skills. 

Previous experience in housekeeping management in a hotel or similar establishment. Knowledge of cleaning procedures, equipment, and materials. Strong leadership and team management skills. Excellent organizational and time-management skills. Good communication and interpersonal skills. Ability to work under pressure and handle guest complaints effectively. Demonstrated ability to manage and nurture relationships with third-party partners.

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture... 

Discounted hotel room rates for you and your friends & family Worldwide Hilton Hotels rooms discount and 50% F&B discount during stay. 50% discount on all F&B outltes in the hotel   Extra days holiday for your birthday Pension Free meals on duty saving you over £1000 per year

To learn more about our full benefits package, click here to watch our employee benefits video.


EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We accept and celebrate our team for who they are and welcome people of all races, disabilities, sex, gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief and marriage and civil partnerships. We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com. 

International Talent Welcome: We are open to sponsoring candidates from overseas who possess the right skills and qualities for the role. RBH holds a sponsorship license, making the immigration process a smooth journey for the right candidate. 

 

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