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Product and Proposition Manager
2 months ago
Join us as a Product and Proposition Manager at Barclays, where you will play a pivotal role in supporting key business journeys. You will develop different commercial and business models, product propositions, and customer-level strategies and solutions that are tailored to customers’ needs. You will help create vision and strategy for exit journeys, articulating what customer outcome should look like when exiting customers and designing the exit journey. You will be collaborating and establishing stakeholder groups in improving processes and delivering changes into Business Banking. Key Skills and Experience
To be successful in this role you will need previous experience in:
- Wide range of stakeholder management
- Product and Proposition
- Compliance or Regulatory experience
- Problem-solving skills
Additional skills include:
- Experience in presenting at senior level
- Understanding of exit journeys and change management process experience
You may be assessed on key critical skills relevant for success in this role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, as well as job-specific technical skills. Purpose of the Role
To manage and develop existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys. This includes developing the product strategy, driving change through Barclays execution teams, making key decisions in the product lifecycle, and owning associated outcomes for customers, colleagues, and the bank. This is achieved through appropriate service level agreements, regulatory compliance, risk management, and controls. Accountabilities
- Development of customer-level strategies & solutions that are tailored to customers’ needs.
- Serve as a Subject Matter Expert in the applicable Product/Proposition team and guide stakeholders at all levels in the Bank on the application of existing and new products/propositions and related customer and colleague journeys.
- Develop product propositions and/or service strategy, define the priorities for delivering the outcomes needed to deliver the strategy, and lead execution of the priorities.
- Create different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/proposition/journey.
- Evaluate the technical feasibility, legal compliance, and potential risks associated with the development and launch of new products.
- Monitor market trends and analyze feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement before launching the product/process.
- Manage comprehensive launch plans and technical deployments for products, which establish rollout timelines, marketing strategies, training initiatives, and communication channels to promote the launch of new products effectively.
- Monitor key metrics such as adoption rates, usage patterns, customer satisfaction (including complaints), and revenue generation to assess the product's performance against set goals.
Vice President Expectations
- Advise key stakeholders, including functional leadership teams and senior management, on functional and cross-functional areas of impact and alignment.
- Manage and mitigate risks through assessment in support of the control and governance agenda.
- Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
- Demonstrate comprehensive understanding of the organizational functions to contribute to achieving the goals of the business.
- Collaborate with other areas of work, for business-aligned support areas to keep up to speed with business activity and business strategies.
- Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
- Adopt and include the outcomes of extensive research in problem-solving processes.
- Seek out, build, and maintain trusting relationships and partnerships with internal and external stakeholders to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge, and Drive – the operating manual for how we behave.
