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Supporter Care Officer
4 months ago
Job description
An exciting opportunity has arisen to join Plantlife as a Supporter Care Officer to provide a high quality and efficient service to Plantlife’ s members and supporters. We are looking for an enthusiastic and diligent team player to join our friendly, motivated and dedicated team. This vital role helps us generate funds critical to the delivery of our strategy; of securing a world rich in plants and fungi.
We welcome applicants from all backgrounds. Are you up for the challenge?
Who are we looking for?
We are looking for someone who is a a strong team player who is supportive, positive, and capable of managing a busy and varied workload. You will be well-organised, proactive and confident in all aspects of customer service, with excellent written and verbal communication skills. The candidate will possess strong interpersonal skills evidenced by a friendly, polite and helpful manner and demonstrate a willingness to go the extra mile with a can-do attitude.
What will you be doing?
You will be a key member of the Supporter Care Team, working closely with the Supporter Relationship Manager, Supporter Development Manager and the Supporter Care Administrators.
You will be responsible for providing a high quality, efficient service to Plantlife members and supporters, ensuring that communications and engagement contribute to supporters’ sense of Plantlife as being an efficient, reliable, and helpful organisation that appreciates and values their support. You will help to contribute to current and new engagement activities and initiatives.
You will be using our CRM database alongside Microsoft Excel for a large proportion of yourtime to process and deliver administrative tasks and will share ideas on how to improve processes and implement where necessary. You will provide day to day guidance to the team of administrators, as required. There will be a shared responsibility for administrative and financial admin tasks as well as some individual responsibilities.
The role is based in our Salisbury office (Monday to Thursday) and you will be working from home on Friday. The role occasionally requires some weekend or evening working.
To apply for the role or view the full recruitment pack, please visit our website. We look forward to hearing from you
Please note we do not accept CV's and we reserve the right to close this vacancy before the closing date.
