Health and Protection Consultant

4 weeks ago

Chichester, United Kingdom Mercer Full time

What can you expect?

  • To develop and maintain a portfolio of Healthcare and Protection clients, by providing quality consulting advice and ongoing service

  • To ensure that revenue from this portfolio is profitable and to expand business lines and service delivery where appropriate

  • To manage and develop strong client relationships and win new business

  • To work pro-actively with internal teams to deliver client expectations in line with agreed client account plans

Whatâs in it for you?

  • To join a truly global organisation that can offer excellent training and ongoing career development opportunities.

  • Great work/life balance with a competitive salary  

  • Comprehensive benefits programs including: excellent pension contributions, private health insurance, tuition assistance, pension, employee assistance program, career mobility, employee network groups, volunteer opportunities, and other programs

We will rely on you to:

Operational

  • Identify business opportunities from client portfolio and your own network

  • Provide a service compliant with all procedures and Mercer Code of Professional Conduct and the FCA

  • Participate in appropriate internal forums

  • Maintain required industry and technical knowledge

  • Work with support team assigned to ensure  the delivery of services to each client in line with Mercer standards

  • Compliance with Mercer and MMB systems

  • Manage client projects to successful conclusion

  • Compliance with sales process and tools

  • Where a Key Account is owned by a consultant, the consultant must adhere to all the protocols and goals as set out for the Key Accounts team

Clients

  • Retain and develop profitable client portfolio to include new clients/service lines

  • Build relationships with key decision makers

  • Win new mandates

  • Take overall responsibility for the delivery to the client of the agreed services

  • Consult with client to agree and document needs and objectives and ensure delivery of these objectives

  • Hold periodic review meetings with client

  • Client action planning in conjunction with client team

  • Manage insurer meetings with clients

  • Ensure all clients have compliant engagement documentation, in line with agreed process

Financial

  • Adhere to Mercer billing standards

  • Agree and monitor client fee and service specifications to ensure continued profitability

  • Own personal and client financial targets

  • Manage WIP & Debt

People

  • Act as role model with integrity and professionalism

  • Network with peers internally and externally

  • Maintain technical knowledge to the required standard

  • Work with client team to deliver a profitable seamless service

  • Recognise success within the client team

  • Network with peer groups internally and externally

What you need to have:

  • Financial and Commercial acumen (including fee negotiation skills)

  • Related business experience

  • Achievement orientated

  • Consulting and relationship management skills

  • Technical, product and process knowledge

  • In depth Healthcare and Group Risk knowledge is essential

  • Inter-personal, communication and time management skills

  • Working knowledge of Microsoft Office

What makes you stand out:

  • Excellent communication skills, both written and verbal

  • Attention to detail and strong organisational skills

  • Self-driven and motivted

  • A desire to provide exceptional customer service

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