Current jobs related to Application Management Service Analyst - Edinburgh - NatWest Group

  • Service Desk Analyst

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Worldline Full time

    Service Desk Analyst At Worldline, we're looking for a skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you'll be responsible for providing top-notch customer service to our clients, resolving technical issues, and working collaboratively with our team to deliver exceptional results. Key Responsibilities Respond to...

  • Service Desk Analyst

    4 weeks ago

    Edinburgh, Edinburgh, United Kingdom SIX Payment Services Full time

    Unlock Your Potential as a Service Desk AnalystDate posted: Removed for your convenienceLocation: Edinburgh | United KingdomCompany: WorldlineAbout the RoleWe are seeking a highly motivated and organized Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing exceptional customer service to our clients,...

  • Service Desk Analyst

    4 weeks ago

    Edinburgh, Edinburgh, United Kingdom SIX Payment Services Full time

    Unlock Your Potential as a Service Desk AnalystDate posted: Removed for your convenienceLocation: Edinburgh | United KingdomCompany: WorldlineAbout the RoleWe are seeking a highly motivated and organized Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing exceptional customer service to our clients,...

  • Senior Business Analyst

    1 week ago

    Edinburgh, Scotland, United Kingdom Vistra - Property Management Full time

    At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction. But progress only happens when people come together and take action. And...

  • Service Delivery Analyst

    2 weeks ago

    Edinburgh, United Kingdom Meraki Talent Ltd Full time

    Service Delivery Analyst Permanent Glasgow or Edinburgh (Hybrid) Posted 23/10/2024 CVs by Asap Start Date Oct 24 – Dec 24. Meraki Talent is looking to recruit a Service Delivery Analyst for our client – a market leading and internationally operated law firm. The client invests heavily in new technology and embraces digital change as a source of...

  • Service Delivery Analyst

    7 days ago

    Edinburgh, United Kingdom Meraki Talent Ltd Full time

    Service Delivery Analyst Permanent Glasgow or Edinburgh (Hybrid) Posted 23/10/2024 CVs by Asap Start Date Oct 24 – Dec 24. Meraki Talent is looking to recruit a Service Delivery Analyst for our client – a market leading and internationally operated law firm. The client invests heavily in new technology and embraces digital change as a source of...

  • Service Delivery Analyst

    6 days ago

    Edinburgh, United Kingdom Meraki Talent Ltd Full time

    Service Delivery Analyst Permanent Glasgow or Edinburgh (Hybrid) Posted 23/10/2024 CVs by Asap Start Date Oct 24 – Dec 24. Meraki Talent is looking to recruit a Service Delivery Analyst for our client – a market leading and internationally operated law firm. The client invests heavily in new technology and embraces digital change as a source of...

  • Service Delivery Analyst

    1 week ago

    Edinburgh, United Kingdom Meraki Talent Ltd Full time

    Service Delivery AnalystPermanentGlasgow or Edinburgh (Hybrid)Posted 23/10/2024CVs by AsapStart Date Oct 24 – Dec 24.Meraki Talent is looking to recruit a Service Delivery Analyst for our client – a market leading and internationally operated law firm. The client invests heavily in new technology and embraces digital change as a source of competitive...

  • Service Delivery Analyst

    2 weeks ago

    Edinburgh, United Kingdom Meraki Talent Ltd Full time

    Service Delivery AnalystPermanentGlasgow or Edinburgh (Hybrid)Posted 23/10/2024CVs by AsapStart Date Oct 24 – Dec 24.Meraki Talent is looking to recruit a Service Delivery Analyst for our client – a market leading and internationally operated law firm. The client invests heavily in new technology and embraces digital change as a source of competitive...

  • Service Delivery Analyst

    2 weeks ago

    Edinburgh, United Kingdom Meraki Talent Ltd Full time

    Service Delivery AnalystPermanentGlasgow or Edinburgh (Hybrid)Posted 23/10/2024CVs by AsapStart Date Oct 24 – Dec 24.Meraki Talent is looking to recruit a Service Delivery Analyst for our client – a market leading and internationally operated law firm. The client invests heavily in new technology and embraces digital change as a source of competitive...

  • Business Analyst

    4 days ago

    Edinburgh, Edinburgh, United Kingdom Allied & Clinical Healthcare Recruitment Full time

    We are seeking a Business Analyst - Application Support to join our team. In this role, you will be responsible for analyzing business needs and developing solutions to improve our application support.Key Responsibilities:Assess business needs and develop solutions to improve application supportAnalyze and resolve application issuesCollaborate with...

  • Service Asset

    2 weeks ago

    Edinburgh, United Kingdom Meraki Talent Ltd Full time

    Service Delivery Analyst Permanent Glasgow or Edinburgh (Hybrid) CVs by Asap Meraki Talent is looking to recruit a Service Delivery Analyst for our client – a market leading and internationally operated law firm. The client invests heavily in new technology and embraces digital change as a source of competitive advantage. They are looking for a...

  • Service Asset

    7 days ago

    Edinburgh, United Kingdom Meraki Talent Ltd Full time

    Service Delivery Analyst Permanent Glasgow or Edinburgh (Hybrid) CVs by Asap Meraki Talent is looking to recruit a Service Delivery Analyst for our client – a market leading and internationally operated law firm. The client invests heavily in new technology and embraces digital change as a source of competitive advantage. They are looking for a...

  • Financial Services Analyst

    1 month ago

    Edinburgh, Edinburgh, United Kingdom Core-Asset Consulting Ltd Full time

    Job Title: Stewardship and Sustainability AnalystCore-Asset Consulting Ltd is seeking a highly skilled Stewardship and Sustainability Analyst to join their research operations department in Edinburgh.Key Responsibilities:Analyzing company and portfolio level data to support clients with additional sustainability objectives.Liaising with the Investment...

  • Senior Business Analyst

    2 months ago

    Edinburgh, United Kingdom Talent Solutions TAPFIN Full time

    Senior Business Analyst – Securities Services Contract until end of June 2025 Edinburgh / Hybrid £565.10 p/d Umbrella If you’re looking for a career that will help you stand out, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, offers opportunities, support and rewards...

  • Business Analyst

    3 months ago

    Edinburgh, United Kingdom CAPCO Full time

    Business Analyst - Financial Services at Capco UK - Edinburgh Business Analyst- Financial Services - Consultant / Senior Consultant (Glasgow and Edinburgh) Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that...

  • Data Analyst

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom careers4a - Jobboard Full time

    Job Title: Adults Data AnalystWe are seeking a highly skilled Data Analyst to join our team in Edinburgh. As a Data Analyst, you will play a crucial role in designing and implementing data solutions that leverage existing technologies.Key Responsibilities:Design and develop data reporting capabilities for clients and investors using Tableau and other...

  • Risk Management Analyst

    1 month ago

    Edinburgh, Edinburgh, United Kingdom FNZ Group Full time

    Job Title: Risk Management Analyst Job Summary: We are seeking a highly skilled Risk Management Analyst to join our Second Line Risk team at FNZ Group. As a Risk Management Analyst, you will play a critical role in delivering, coordinating, and continuously developing an effective Risk Management Framework that provides the tools to enable FNZ to identify,...

  • Risk Management Analyst

    1 month ago

    Edinburgh, Edinburgh, United Kingdom FNZ Group Full time

    Job Title: Risk Management Analyst Job Summary: We are seeking a highly skilled Risk Management Analyst to join our Second Line Risk team at FNZ Group. As a Risk Management Analyst, you will play a critical role in delivering, coordinating, and continuously developing an effective Risk Management Framework that provides the tools to enable FNZ to identify,...

  • Operations Management Data Analyst

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom careers4a - Jobboard Full time

    Operations Data Management AnalystWe are seeking an experienced Operations Data Management Analyst to join our Edinburgh team on a permanent basis.Key Responsibilities:Manage and maintain authorized asset data to ensure accuracy and completeness.Implement and maintain data governance practices to ensure data quality and integrity.Provide subject matter...

Application Management Service Analyst

3 months ago

Edinburgh, United Kingdom NatWest Group Full time

Join us as an Application Management Service Analyst

  • As an Application Management Service Analyst, you’ll be at the heart of helping to transform the bank, connecting with our customers, delivering continuously and learning and living our principles
  • You’ll provide excellent service to our customers through the delivery of one or more service management disciplines, such as incident, problem, change, configuration, capacity, availability or configuration management
  • The pace of change and associated training and development opportunities will create an engaging and supportive environment for you and help develop a broad range of transferable skills

What you'll do

In this role, you’ll plan, develop and undertake technical support for relevant platforms, activities and processes, as well as supporting the central points of customer contact and first or second level support using the incident management, change management and request fulfilment processes.

Day-to-day, you’ll be:

  • Providing efficient and effective support of Applications
  • Helping to take ownership for the service in the areas of specialist knowledge, keeping the customer at the forefront
  • Acting with pace when recovering service, and with thoroughness when considering risk to service
  • Building relationships with internal and external stakeholders involved in the delivery of service in the areas of technical knowledge

The skills you'll need

We're looking for someone with a strong customer focus in their work, as well as a background in technical support. You’ll need excellent interpersonal and communication skills, along with a keen eye for detail in your work. SQL experience would be an advantage, however is not essential.

On top of this, you’ll bring:

  • Experience in working in an application support role
  • Knowledge of one or more service management disciplines
  • Technical knowledge, including platform, technology, products and domains
  • Knowledge of relevant industry standard toolsets and processes to drive up customer service
  • Experience and knowledge of operational principles