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Consultant (three roles)

3 months ago

England, United Kingdom Worktribe LTD Full time

Worktribe is a successful, friendly and fast-growing SaaS company providing a market-leading research and teaching platform for universities.

During this period of expansion and growth, we are recruiting for three new full-time positions. We are seeking people that will bring HE sector knowledge and skills to our growing team, so experience of working in the HE sector is a must, ideally in Research Administration or Teaching Management. Experience of working with SaaS products will also be beneficial.

Roles being recruited:       

  • Product Consultant
  • Implementation Consultant
  • Client Partner

Location: Can be home-based anywhere in the UK as long as you can access our Bristol hub at least monthly. (Home Based, with regular travel)

Start Date: ASAP

These roles will involve a combination of managing new customer implementations, running training courses, maintaining ongoing account management, defining proposals for product developments, producing product documentation, and other activities related to SaaS delivery.

Regular travel of around 5-6 days a month will also be involved.

Responsibilities will involve a combination of the following:

  • Setting and managing customer expectations of our systems.
  • Planning and running implementation projects.
  • Regular contact with customers to progress implementation, working closely with development, support, and sales colleagues.
  • Delivering consultancy activities like leading workshops, advising on best practice, supporting data migration, etc.
  • Solving complex issues and challenges as they arise, liaising with our product consultants, developers and other colleagues.
  • Supporting and delivering product demonstrations and training.
  • Coordinating resources to meet project goals on time and on-budget.
  • Business Process Reviews.
  • Establishing product benchmarking best practice.
  • Producing and continuously improving product and release documentation.
  • Consolidating insights and data into necessary product requirements.
  • Collaborating internally to support timeline, workflows, planning, and achievement of goals.
  • Ensuring alignment with our ISO27001 policies.
  • Managing a continuous improvement programme for each of our customers.

We are looking for people who are confident in mastering our university administration products and communicating in person and online with our SaaS customers.

Required abilities

  • Excellent knowledge of HE administration systems, platforms and processes.
  • Skilled and confident communicator.
  • Being confident working with senior customer project stakeholders.
  • Exceptional organisational skills; proactive, responsive.
  • Great attention to detail.
  • Degree level qualification or equivalent experience.
  • An enquiring mind.
  • Business Analysis and Project Management skills.
  • Ability to pick up complex software products quickly from a functional as well as technical perspective.
  • Passionate about technology and customer experience.

Company benefits

  • 5% pension contribution
  • Personal Development Plans (PDPs) with individual learning budgets
  • Latest tech equipment
  • Cycle-to-Work Scheme
  • Team breakfasts & ad hoc social events
  • Regular staff events, get-togethers and celebrations
  • Access to Employee Assistance Programme (EAP) to support mental health
  • Free eye tests
  • Opportunity to volunteer and take part in fundraising events with our charity partner Frank Water

How to apply

Please email your CV to jobs@worktribe.com via the ‘Apply’ button above (reference: Worktribe Consultant roles). You should include a covering letter detailing your suitability to the roles. If you think you are suited to one role in particular, please declare this in your cover letter. 

Please note that we are only accepting applications from candidates who have the Right to Work in the UK.

Competitive