Customer Assistant

4 weeks ago


Southampton Hampshire, United Kingdom Marks and Spencer Part time

All the details

Work Pattern

Wk 1
Sun 1030-1330
Thu 14-20
Fri 9-16
Sat 9-14
Wk 2
Mon 9-14.45
Thu 14-20
Fri 9-12
Sat 14-20

Key Accountabilities and Measures

  • Clearly identified to provide customers with a visible presence at the beginning of their shopping journey
  • Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store
  • Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations
  • Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?)
  • Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support
  • Thank our customers for shopping with us when they exit
  • Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations
  • Respond to door alarms in a sincere and apologetic manner, resolving any issues the customer may have
  • Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment.
  • Identify and monitor suspicious persons, activity or theft and take appropriate customer engaging actions as required to deter
  • Ensure all incidents are reported through the M&S Incident reporting process either through the Hicom app (on the Honey well) or into the Security Operations Centre, and to the police where necessary
  • Ensure that persons served with a trespass notice do not re-enter the site
  • Responsible for carrying store radio and engaging with police and other security personnel to improve service to M&S, this may include crime partnership meetings, agreed police meetings, shop watch schemes
  • Apprehend external thieves (only if necessary) in line with business policy and only if all components of theft are seen
  • Report any incidents of known or suspected internal theft or malpractice

Key Skills

  • Being confident with an easily felt presence and friendly and natural personality is essential
  • Strong communication skills with the ability to engage customers with ease
  • Ability to remain focussed at greeting customers and deterring suspicious activity
  • To have a natural empathy with our M&S brand and values, including service behaviours
  • To be self-motivated, willing to improvise and suggest or try new approaches
  • Able to maintain high standards of appearance and uniform standards
  • No requirement to be licensed, but good observation skills would be a benefit

Key Relationships and Stakeholders

  • Store Management team
  • Store Colleagues
  • Operational Security Manager
  • Regional teams (RLPMs/RCOMs)
  • Store Detectives
  • SOC
  • Police
  • Local Networks

  • Customer Assistant

    3 days ago


    Southampton, United Kingdom CV-Library Full time

    Customer Assistant - Southampton, Bournemouth & Salisbury etc Must be able to work a minimum of 3 shifts a week (24 hours or more) Must be able to work Fridays, Saturdays & Sundays Adecco UK are currently seeking committed and Safety conscious staff to work at (station) as a Customer Assistant. Our Customer Assistants, will provide a First-class service...

  • Customer Assistant

    3 months ago


    Southampton, United Kingdom Relay Group Limited Full time

    We are seeking a dedicated and customer-focused individual to join our team as a Customer Assistant. In this role, you will be the first point of contact for our customers, providing excellent service and ensuring their needs are met. **Duties**: - Assist customers with inquiries, product recommendations, and purchases - Provide exceptional customer...

  • Customer Assistant

    4 weeks ago


    Southampton, United Kingdom Adecco Full time

    Customer Assistant - Southampton, Bournemouth & Salisbury etcMust be able to work a minimum of 3 shifts a week (24 hours or more)Must be able to work Fridays, Saturdays & Sundays Adecco UK are currently seeking committed and Safety conscious staff to work at (station) as a Customer Assistant.Our Customer Assistants, will provide a First-class service to our...

  • Customer Assistant

    4 months ago


    Southampton, United Kingdom Vanguard Ventures Full time

    Join our team as a Customer Assistant and embark on a rewarding journey of providing exceptional customer service. We are seeking a dedicated individual to warmly greet our valued customers, share product insights, and guide them through a delightful shopping experience. If you thrive in a fast-paced environment and love interacting with people, this...

  • Customer Assistant

    3 months ago


    Hampshire, United Kingdom Marks & Spencer Full time

    **Work Pattern** Mon 1200-1800 Weds 1000-1800 Thurs 1000-1800 Fri 800-1400 Sat 800-1400 Mon 1200-1800 Tues 1000-1800 Thurs 800-1400 Fri 800-1400 Sat 1000-1800 Our Service and Safety Assistants act as our eyes and ears on the shop floor. They're there to welcome and interact with our customers to ensure they enjoy shopping with us and can get what they...

  • Customer Assistant

    3 months ago


    Hampshire, United Kingdom Marks & Spencer Full time

    **Work Pattern** Sun - 1000-1600 Sat - 1400-2000 Sun - 1000-1600 Sat - 0800-1400 Our Service and Safety Assistants act as our eyes and ears on the shop floor. They're there to welcome and interact with our customers to ensure they enjoy shopping with us and can get what they need, as well as spotting when something isn't quite right and letting our store...

  • Customer Assistant

    4 months ago


    Southampton, United Kingdom Vanguard Ventures Full time

    **Responsibilities**: - Greet customers in a friendly and professional manner. - Provide customers with accurate information about products and services. - Handle customer inquiries and complaints in a timely and professional manner. - Assist customers with product selection, demonstrating knowledge of products and services. - Process customer orders...

  • Customer Assistant

    3 weeks ago


    Southampton, United Kingdom BUZZ Bingo Full time

    Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you!Join us as a Customer Assistant in our Southampton Lordshill Club offering a 20 Hour contract which includes evening and weekend shifts.  The Role You’ll Play As a...

  • Customer Assistant

    4 months ago


    Hampshire, United Kingdom Marks & Spencer Full time

    **Work Pattern** **Week 1** Sun 11-3 Tue 10-2 Wed 10-2 Thu 10-2 Fri 10-2 **Week 2** Mon 10-2 Tue 10-2 Wed 10-2 Fri 10-2 Sat 10-2 **Key Accountabilities and Measures** - Clearly identified to provide customers with a visible presence at the beginning of their shopping journey - Confidently welcome customers to the store with a smile and by making eye...

  • Customer Assistant

    4 months ago


    Southampton, United Kingdom Bagel Factory Full time

    '''Duties''' - Assist customers with taking orders/ preparing bagels in a professional and friendly manner - Provide accurate and timely information to customers regarding products, services, and promotions - Process customer orders, returns, and exchanges efficiently and accurately - Follow stringent health and safety laws, such as preparing food once...

  • Customer Assistant

    4 weeks ago


    Southampton, United Kingdom Buzz Bingo Full time

    Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you!Join us as a Customer Assistant in our Southampton Lordshill Club offering a 20 Hour contract which includes evening and weekend shifts. The Role You’ll PlayAs a...

  • Customer Assistant

    4 weeks ago


    Southampton, United Kingdom Buzz Group Limited Full time

    Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you!Join us as a Customer Assistant in our Southampton Lordshill Club offering a 20 Hour contract which includes evening and weekend shifts. The Role You'll PlayAs a Customer...

  • Customer Assistant

    4 months ago


    Southampton, United Kingdom Buzz Bingo Full time

    **Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you!** *** **Join us as a Customer Assistant in our Lorshill Club offering a 20 Hour Contract which is fully flexible over 7 days.** **Join Our Team of Remarkable...

  • Customer Assistant

    4 weeks ago


    Southampton, Hampshire, United Kingdom Marks and Spencer Part time

    All the detailsWork Pattern Mon 14-20Tue 14-20Wed 14-20Fri 16-20 Key Accountabilities and Measures Clearly identified to provide customers with a visible presence at the beginning of their shopping journey Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the...


  • Southampton, United Kingdom Consider Posh Pro Full time

    **Job Title**: Customer Service Assistant **Location**: Southampton, HAM **Position Type**: Full-time **Key Responsibilities**: - Greet and assist customers in a friendly and professional manner, both in-person and over the phone. - Handle customer complaints and resolve issues in a timely and effective manner. - Process orders, returns, and exchanges...


  • Southampton, United Kingdom Southern Co-op Full time

    We’re looking for a Customer Service Assistant who can make a real difference in their local communityPutting U in Southern Co-op Southern Co-op is recruiting for a Customer Service Assistant to help deliver the excellent service we’re known for. Our retail stores are more than somewhere to pick up the groceries — they’re the heart of the town or...

  • Customer Assistant

    3 months ago


    Southampton, United Kingdom Lidl Full time

    Summary £12.00 up to £13.00 per hour - This isn’t stacking shelves. This is feeding families. Part time contract (30 hours) - shifts start at 4:30am and will involve working 1 day at the weekend. As a Customer Assistant at Lidl, no shift is the same and you get out what you put in. Starting at 5am some days to set up the store bakery for the day or...


  • Southampton, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Southampton, SO40 8DD **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...


  • Hampshire, United Kingdom The Animal People Recruitment Company Full time

    We are exclusively recruiting a Customer Service Assistant for our clients award winning pet food business based in Surrey! You will be joining a small and friendly customer service team of like minded individuals. All of the people who work within the company are so passionate about dog's and giving first class customer service to their loyal customer...


  • Southampton, United Kingdom Consider Posh Pro Full time

    **Job Title**: Entry-Level Customer Service Assistant **Location**: Southampton, HM **Department**: Customer Service **Reports To**: Customer Service Manager **Employment Type**: Full-time **Job Summary**: **Key Responsibilities**: - Issue Resolution: Assist in resolving customer complaints and issues, escalating to higher-level support as necessary. -...