Leadership Development Manager

1 month ago

London Greater London, United Kingdom Marks and Spencer Full time

All the details

Working Pattern

Sun: 1300-1930
Sat: 1430-2100

Due to the nature of the role, you must be 18 years old or over to apply for this position.

Purpose

  • To deliver a great shopping experience for their customers, putting customers before task every time
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Complete tasks and processes that deliver best in town' standards
  • Serve and sell across all channels brilliantly well
  • Be the voice of our customer to help us continually improve

Key Accountabilities

  • Serve our customers efficiently and brilliantly well - on the shop floor and at service points
  • Deliver best in town' standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices

Key Capabilities

  • Understands how M&S operates,it'sstrategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective to create better reaction for team
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection

Technical Skills/ Experience

  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Adapting to change
  • Good Knowledge of VM principles

Key Relationships and Stakeholders

  • Customers
  • Colleagues
  • Store Leadership
  • BIG

  • Leadership Development Manager

    4 weeks ago

    London, Greater London, United Kingdom Marks and Spencer Full time

    SummaryThe Leadership Development Team's Purpose is to equip people leaders with the development (skills, M&S behaviours and attitude) and experiences needed to effectively lead and inspire colleagues across M&S.All the detailsYou will be accountable for analysing development needs according to business requirements and designing and delivering innovative...

  • Leadership Development Manager

    1 month ago

    London, Greater London, United Kingdom Marks and Spencer Full time

    SummaryThe Leadership Development Team's Purpose is to equip people leaders with the development (skills, M&S behaviours and attitude) and experiences needed to effectively lead and inspire colleagues across M&S.All the detailsYou will be accountable for analysing development needs according to business requirements and designing and delivering innovative...

  • Leadership Development Manager

    2 weeks ago

    London, Greater London, United Kingdom Sainsbury's Full time

    Job Description Our team at Sainsbury's is all about people and we're seeking individuals who share our passion for this. Come join our People team on an exciting journey where we're revolutionizing our HR approach. From collaborating with leaders to optimize team performance, to attracting top talent, to enhancing the skills of our workforce, our work is...

  • Leadership and Development Manager

    2 weeks ago

    London, Greater London, United Kingdom Christys L&D Recruitment Full time £40,000

    Head of Client Learning & Development Circa £40,000 per annum + Performance Bonus Type: Full-Time, Permanent Our company is an innovative start-up in the leadership and management development sector, committed to pioneering customized development programs. As the Head of Client Learning & Development, you hold a key leadership position, collaborating...

  • Leadership Development Manager

    1 month ago

    London, United Kingdom Sainsbury's Full time

    Why join us At Sainsbury's, we believe in the power of leadership and personal development, and as a Leadership Development Manager, you will play a vital role in shaping and delivering high-profile development solutions across our organisation. By joining our team, you will have the opportunity to make a meaningful impact on our colleagues' growth and...

  • Leadership Development Manager

    4 weeks ago

    London, United Kingdom Sainsbury's Full time

    Why join us At Sainsbury's, we believe in the power of leadership and personal development, and as a Leadership Development Manager, you will play a vital role in shaping and delivering high-profile development solutions across our organisation. By joining our team, you will have the opportunity to make a meaningful impact on our colleagues' growth and...

  • Leadership Development Manager

    4 weeks ago

    London, United Kingdom Sainsbury's Full time

    Job Description Our people are at the heart of our business, and we are looking for those that are just as passionate about that as we are. Join our People team, and come with us on a journey as we transform the way we do HR. Our team is made up of business partners working with leaders to get the most out of their teams, specialist knowledge in our centres...

  • Leadership Development Manager

    1 month ago

    London, United Kingdom Sainsbury's Full time

    Job Description Our people are at the heart of our business, and we are looking for those that are just as passionate about that as we are. Join our People team, and come with us on a journey as we transform the way we do HR. Our team is made up of business partners working with leaders to get the most out of their teams, specialist knowledge in our centres...

  • Leadership Development Manager

    1 month ago

    London, United Kingdom Marks & Spencer Plc Full time

    The Leadership Development Team’s Purpose is to equip people leaders with the development (skills, M&S behaviours and attitude) and experiences needed to effectively lead and inspire colleagues across M&S. You will be accountable for analysing development needs according to business requirements and designing and delivering innovative leadership...

  • Leadership Development Manager

    1 month ago

    London, United Kingdom Marks & Spencer Plc Full time

    The Leadership Development Team’s Purpose is to equip people leaders with the development (skills, M&S behaviours and attitude) and experiences needed to effectively lead and inspire colleagues across M&S. You will be accountable for analysing development needs according to business requirements and designing and delivering innovative leadership...

  • Leadership Development Manager

    4 weeks ago

    London, United Kingdom Marks & Spencer Plc Full time

    The Leadership Development Team’s Purpose is to equip people leaders with the development (skills, M&S behaviours and attitude) and experiences needed to effectively lead and inspire colleagues across M&S. You will be accountable for analysing development needs according to business requirements and designing and delivering innovative leadership...

  • Leadership Development Manager

    4 weeks ago

    London, United Kingdom Marks & Spencer Plc Full time

    The Leadership Development Team’s Purpose is to equip people leaders with the development (skills, M&S behaviours and attitude) and experiences needed to effectively lead and inspire colleagues across M&S. You will be accountable for analysing development needs according to business requirements and designing and delivering innovative leadership...

  • Leadership Development Manager

    4 weeks ago

    London, United Kingdom Marks & Spencer Plc Full time

    The Leadership Development Team’s Purpose is to equip people leaders with the development (skills, M&S behaviours and attitude) and experiences needed to effectively lead and inspire colleagues across M&S. You will be accountable for analysing development needs according to business requirements and designing and delivering innovative leadership...

  • Leadership Development Manager

    4 weeks ago

    London, Greater London, United Kingdom Marks and Spencer Full time

    SummaryThe Leadership Development Team's Purpose is to equip people leaders with the development (skills, M&S behaviours and attitude) and experiences needed to effectively lead and inspire colleagues across M&S.All the detailsYou will be accountable for analysing development needs according to business requirements and designing and delivering innovative...

  • Leadership Development Manager

    2 months ago

    London, United Kingdom LifeStyle ReMastered Full time

    Are you a motivated individualready to achieve more and unlock the rewards of your dedicationOur Leadership Development Manager role istailormade for visionary selfstarters seeking autonomy and awellbalanced lifestyle. If youre yearning to be your ownboss and manage your time effectively this opportunity is designedjust foryou.Responsibilities:Craftcreative...

  • Leadership Development Manager

    4 weeks ago

    London, United Kingdom LifeStyle ReMastered Full time

    Are you a motivated individualready to achieve more and unlock the rewards of your dedicationOur Leadership Development Manager role istailormade for visionary selfstarters seeking autonomy and awellbalanced lifestyle. If youre yearning to be your ownboss and manage your time effectively this opportunity is designedjust foryou.Responsibilities:Craftcreative...

  • Leadership & Management Development Consultant

    3 weeks ago

    London, United Kingdom Salt Digital Recruitment Full time

    Salt Recruitment’s Local Government client in Greater Anglia requires a Leadership and Management Development Consultant for an initial 6-month Inside IR35 contract pay DOE . This position is hybrid and you will be needed onsite once or twice per week depending on business needs. The Council aspires to become a learning organisation and to be far...

  • Leadership & Management Development Consultant

    3 weeks ago

    London, United Kingdom Salt Digital Recruitment Full time

    Salt Recruitment’s Local Government client in Greater Anglia requires a Leadership and Management Development Consultant for an initial 6-month Inside IR35 contract pay DOE . This position is hybrid and you will be needed onsite once or twice per week depending on business needs. The Council aspires to become a learning organisation and to be far...

  • Leadership Development Manager

    1 month ago

    LONDON, United Kingdom MARKS&SPENCER Full time

    You will be accountable for analysing development needs according to business requirements and designing and delivering innovative leadership development initiatives, such as people leader, future leader and I&D programmes, coaching and mentoring. You will work for the Group Head of Leadership Development in the identifications, design, build, delivery and...

  • Leadership Development Manager

    4 weeks ago

    LONDON, United Kingdom MARKS&SPENCER Full time

    You will be accountable for analysing development needs according to business requirements and designing and delivering innovative leadership development initiatives, such as people leader, future leader and I&D programmes, coaching and mentoring. You will work for the Group Head of Leadership Development in the identifications, design, build, delivery and...