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Helpdesk Administrator
2 months ago
Helpdesk Administrator
We're currently recruiting a dedicated Helpdesk Administrator to help ensure the smooth running of the operations in 14forty.
Integrated facilities management services with a purpose.
We're here to make workplaces better, cultivating working environments that energise, inspire and attract talent across all sectors. Our 'people and planet first' approach prioritises the aspects of FM that make the biggest operational impact, affording businesses more time to focus on what truly matters. Your key responsibilities will include:
To be polite, professional and friendly at all times with customers, clients and colleaguesTo ensure the highest level of customer care is adhered to at all timesTo demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectationsTo take personal responsibility for correcting customer or client service problemsMaintaining supplier, client and field relationshipCompletion of helpdesk logsSystem and call review as and when requiredEscalation and Chasers with the field and suppliers alikeMaintaining of internal logs and reportsEnforcing and monitoring of SLAsAssist colleagues in a willing and positive manner including assisting with other duties as requiredAttend all relevant training sessions and meetingsBe prepared and trained to cover all additional roles within the department to ensure cover is maintainedOur ideal Helpdesk Operator will:Strong communicatorSelf-starterTeam playerTrustworthy and honestDiligent and has an eye for detailPrevious experience in administrative rolesExcellent working knowledge of Word, Excel and PowerPointIntegrity and the ability to maintain a high level of confidentialityHigh standard of literacy skillsProven track record in planning, organisation and time managementExcellent telephone mannerThe ability to maintain a high level of confidentialityCan Do attitudeAbout Us:We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:Financial wellbeing programme and preferred rates on salary finance productsAviva Digicare - Free annual healthcare check Medicash - Discounted health cash plan providing cash back on a range of medical treatments including Dental, Optical and Consultant appointments for you and your family. Pension scheme and Life Assurance Employee Assistance Programme Holiday purchase scheme Sharebuy Scheme Recognition awards including Be a Star peer recognition and Long Service AwardsEmployee networks created and led by employees for employees Exclusive Benefits & Wellbeing site (Perks at Work) Entertainment, Health & Wellbeing and Travel discountsShopping discounts - Save up to 15%at high street and online stores by purchasing Shopping CardsVodaphone discounts On-going training & development and career pathways
Your workplace, but better.
Whether you're a cleaning operative, security specialist or part of our chef brigade, we work together as a cohesive team with a shared focus - to deliver great service and a seamless experience for our clients. In return, we'll support, coach and guide you as an individual so you can truly shine, whatever your role. Explore our current opportunities today and unlock your full potential
Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our StrengthPlease note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received. You are therefore advised to apply at your earliest convenience.
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