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Brand Specialist Fragrance

2 months ago

Birmingham, United Kingdom RHR Retail Human Resources Full time

As Brand Specialist you will:

  • Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise
  • Excite and motivate other colleagues in your department, by sharing...">

    As Brand Specialist you will:

    • Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise
    • Excite and motivate other colleagues in your department, by sharing...">

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      Brand Specialist Fragrance - 37.5hours (Birmingham) As Brand Specialist you will:Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise

      Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales to deliver product knowledge, cascading this information via training

      Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards

      Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss

      Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you

      Build and develop your own client base. Using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal serviceA bit about you:All over the numbers. You will be set sales, CRM, and NPS targets…to name a few.

      So even if you haven’t had much first hand exposure to this data, you will have the curiosity and appetite to learn moreA great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team

      Well informed. You will make it your business to know what our competitors are up to

      Known to be a sales and service expert

      Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback

      Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries, coaching supportA proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same

      An example of our values, a trusted and respected colleague

      This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business

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