Complaints Handler
4 weeks ago
Marc Daniels are working with a household name automotive company based in Bracknell in recruiting a Customer Relations Coordinator.
This is a fantastic opportunity to take the next step in your career with a well-established company that is focused on supporting and developing its employees and has the size to facilitate progression.
This role is hybrid-working and has flexible hours.
Main Responsibilities
- Resolving complex Level 3 complaints in a timely, positive way.
- Manage relationships via outbound phone calls, email, letters and exceptional times face to face meetings.
- Communicate with dissatisfied customers
- Gather all necessary information from the customer, Dealer network, and internal departments in order to make commercial, customer friendly decisions to drive retention.
- Ensure all enquiries are recorded onto the customer tracking system and coded correctly.
- Report to the Senior Management Group and Research and Development.
- Liaise with the legal department and Service Quality division in order to comply with all procedures.
- Process incoming invoices or create Purchase Orders to ensure our suppliers and dealers are paid within set timelines.
Requirements:
- Naturally empathetic and customer centric.
- Self-motivated and capable to make logical decisions using your own initiative.
- Excellent interpersonal, communication and relationship building skills with the confidence to communicate with customers, external partners and peers in an articulate manner.
By applying you will be registered as a candidate with Marc Daniels Specialist Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your personal data.
-
Complaints Handler
6 days ago
Bracknell, United Kingdom Marc Daniels Full timeMarc Daniels are working with a household name automotive company based in Bracknell in recruiting a Complaints Handler.This is a fantastic opportunity to take the next step in your career with a well-established company that is focused on supporting and developing its employees and has the size to facilitate progression.This role is hybrid-working and has...
-
Complaints Handler
6 days ago
Bracknell, United Kingdom Marc Daniels Remote Work Freelance Full timeMarc Daniels are working with a household name automotive company based in Bracknell in recruiting a Complaints Handler.This is a fantastic opportunity to take the next step in your career with a well-established company that is focused on supporting and developing its employees and has the size to facilitate progression.This role is hybrid-working and has...
-
Complaints Handler
2 weeks ago
Bracknell, United Kingdom Marc Daniels Full timeMarc Daniels are working with a household name automotive company based in Bracknell in recruiting a Complaints Handler. This is a fantastic opportunity to take the next step in your career with a well-established company that is focused on supporting and developing its employees and has the size to facilitate progression. This role is hybrid-working and...
-
Complaints Handler
2 weeks ago
Bracknell, United Kingdom Marc Daniels Full timeMarc Daniels are working with a household name automotive company based in Bracknell in recruiting a Complaints Handler.This is a fantastic opportunity to take the next step in your career with a well-established company that is focused on supporting and developing its employees and has the size to facilitate progression.This role is hybrid-working and has...
-
Complaints Handler
2 weeks ago
Bracknell, Berkshire, United Kingdom Marc Daniels Full timeMarc Daniels are working with a household name automotive company based in Bracknell in recruiting a Complaints Handler. This is a fantastic opportunity to take the next step in your career with a well-established company that is focused on supporting and developing its employees and has the size to facilitate progression. This role is hybrid-working and...
-
Complaints Handler
1 day ago
Bracknell, United Kingdom Marc Daniels Remote Work Freelance Full timeMarc Daniels are working with a household name automotive company based in Bracknell in recruiting a Complaints Handler. This is a fantastic opportunity to take the next step in your career with a well-established company that is focused on supporting and developing its employees and has the size to facilitate progression. This role is hybrid-working and has...
-
Legal Complaints Handler
2 weeks ago
Bracknell, Berkshire, United Kingdom Marc Daniels Full timeMarc Daniels are working with a household name automotive company based in Bracknell in recruiting a Complaints Handler. This is a fantastic opportunity to take the next step in your career with a well-established company that is focused on supporting and developing its employees and has the size to facilitate progression. This role is hybrid-working and has...
-
Complaints Handler
3 days ago
Bracknell, South East, United Kingdom Marc Daniels Full timeMarc Daniels are working with a household name automotive company based in Bracknell in recruiting a Complaints Handler.Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.This is a fantastic opportunity to take the next step in your career with a well-established company that is focused...
-
Complaints Handler
4 weeks ago
Bracknell, United Kingdom Silva Homes Full time**Salary**: £28,328 per annum **Contract Type**: Fixed-Term (6 months), Full-Time (37 hours per week) - **What we offer/ benefits include**:_ - 28 days holiday + bank holidays (plus other additional paid leave) - Annual opportunity to buy/sell leave - Personal pension scheme (up to a total of 18% contributions) - Annual £150 worth of well-being vouchers -...
-
Complaints Handler
2 weeks ago
Bracknell, United Kingdom Marc Daniels Full timeMarc Daniels are working with a household name automotive company based in Bracknell in recruiting a Complaints Handler.This is a fantastic opportunity to take the next step in your career with a well-established company that is focused on supporting and developing its employees and has the size to facilitate progression.This role is hybrid-working and has...
-
Complaints Handler
4 weeks ago
Bracknell, United Kingdom Marc Daniels Full timeMarc Daniels are working with a household name automotive company based in Bracknell in recruiting a Customer Relations Coordinator. This is a fantastic opportunity to take the next step in your career with a well-established company that is focused on supporting and developing its employees and has the size to facilitate progression. This role is...
-
Complaints Handler
4 weeks ago
Bracknell, United Kingdom Marc Daniels Remote Work Freelance Full timeMarc Daniels are working with a household name automotive company based in Bracknell in recruiting a Customer Relations Coordinator. This is a fantastic opportunity to take the next step in your career with a well-established company that is focused on supporting and developing its employees and has the size to facilitate progression. This role is...
-
Claims Administrator
4 weeks ago
Bracknell, United Kingdom Mulberry Recruitment Full time**Claims Administrator** **Location: Bracknell** **Salary: £22,000 - £24,000 + Benefits** **Hours: Monday - Friday 9.00am - 5.00pm** My client are one of the worlds longest established IPMI provider and they are looking for a Claims Assessor to join their team. You will work in conjunction with the Medical Team in reviewing claims that require...
-
Customer Service Representative
3 weeks ago
Bracknell, United Kingdom Groomfield Recruitment Ltd Full timeCustomer Issue Resolution Representative. Are you a problem solver with a knack for customer service? We're looking for a Customer Issue Resolution Representative to join a leading global diversified health technology company. This is an exciting opportunity to be part of a company that values innovation, collaboration, and operational excellence. - Hourly...
-
Outbound Call Handler
1 week ago
Bracknell, United Kingdom The Chancellors Group of Estate Agents Ltd Full timeWe are looking for a proactive and motivated Client Development Advisor to join our Head Office in Bracknell. This is an exciting opportunity for enthusiastic and proactive individuals with excellent communication skills to join our team and establish themselves in a massive growth industry with a clear progression into management and a maximised earning...
