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Customer Service Administrator

4 weeks ago

Cumbernauld, United Kingdom Hays Business Support Full time

Your new company
Our exclusive client is an established worldwide organisation specialising in the manufacturing of a wide range of electronic products. Your new company is renowned for its innovation, quality of product, and excellent customer service. We are seeking a skilled and dedicated individual to join its Internal Customer Service team.

Your new role
As the Customer Service Administrator, you will be responsible for managing customer purchase orders, responding to customer requests, and creating and maintaining administration and filing systems for immediate access to information.
You will manage customer requirements for the organisation's European customer base, providing outstanding service and developing excellent customer relationships, leading to repeat business. You will be the key point of contact for customers and work closely with all departments, particularly Warehouse and Finance, to ensure customer satisfaction.
This role offers a hybrid working policy (2 days per week remote) and normal working hours are from 8:30am to 5pm. However, flexible working patterns can be discussed.

What you'll need to succeed To be successful in the role, you will need previous Customer Service and Sales administrative experience, excellent communication and organisational skills, and proficiency with computers, Outlook, and Office software. Experience of end-to-end order management is desired. You should be adaptable, embrace change and challenges positively, and have a calm and positive manner.Knowledge of AS400 systems or similar and knowledge of Electronic Data Interchange (EDI) routines would be beneficial. However, full training will be provided.

What you'll get in return

  • Flexible and hybrid working options are available.
  • Life Assurance x 4 times the annual salary.
  • Critical Illness x 2 times the annual salary.
  • Private Health Cover - CashPlan and Hospital Plan.
  • Personal Private Pension & 5% company contribution.
  • 34 days annual leave (includes public holidays).
  • Contribution to fitness clubs or classes.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

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