Customer Training Support Advisor
3 days ago
Bringing that feel-good energy.
We're moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy.
We’re also here to make this whole energy thing way easier for our customers. That means providing exceptional service and using state-of-the-art tech to do it.
As an Energy Specialist, you’ll be part of our customer operations and have the most important job – wowing our customers. Provide exceptional customer service over the phone and via email
~ Support customers with everything from billing to meter exchanges, making our customers happy with every interaction
~ Thrive in a fast-paced environment, supported by state-of-the-art technology and a team that always has your back
Great communicator with strong English skills ( written and verbal )
~ A team player who thrives in a fast-paced environment
~ Previous customer service experience ( don’t worry if you’re new to energy, we’ll provide full training)
~ Be a part of the energy revolution ON Next is at the forefront of innovation, using cutting-edge technology to create a simpler, greener energy experience. Join our team and help us shape the future of energy.
We’re passionate about providing fulfilling roles, and empowering growth and career progression. We have created specialist pathways to help you progress your career. Begin at the Foundation level and, through technical training, advance to Pro (£26,010) with further opportunities to reach Expert and Guru levels, offering an earning potential of £36,651.
~ Our Flexible and Hybrid ways of working bring together the best of remote and hub-based working. We work Monday – Friday 9am – 5pm, and you’ll spend 2-3 days a week with your team in our hubs, which are social spaces with fully equipped kitchens providing you with free snacks, drinks and fresh fruit. Did you know we’ve won awards for our flexible and family friendly working ways of working? Wherever you are in your journey, we have supportive inclusion networks, a market leading benefits package and family friendly policies including paid fertility leave, neonatal leave and equal parent leave.
~ And to wrap up, we want you to enjoy 26 days of annual leave plus bank holidays. You can also buy another 2 weeks’ holiday and there is our generous pension contribution to secure your future. we guarantee time off work to celebrate your Birthday.
DBS check and right to work - for successful candidates, a basic DBS check will be required . Contract options – we offer full-time (37 hours) and part-time contracts (minimum of 30 hours per week).
If you are invited to a D iscovery D ay, it will take place at our Bolton hub. Should your application be successful, the initial 8 week training will also be conducted at our Bolton hub. During this time you’ll be fully equipped with the skills you’ll need, and it’s important that everyone is available for each day, and come into the hub for 3 days, of the 8 weeks training. Please do not apply if you cannot attend this start date or commit to the full 8 weeks of training without annual leave.
We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, where everyone can be their best. We believe in nurturing a culture where everyone feels respected, and our employee-run inclusion networks provide valuable opportunities for connection and collaboration.
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