National Account Manager
4 days ago
Do you have a proven track record in obtaining and maintaining long term key customers in the Arts & Crafts, Stationary and/or Toy space?
Do you have extensive knowledge and experience in selling into key art/ retail chains?
Can you proactively manage allocated accounts in order to achieve objectives & targets set?
Macgregor Black are partnering with a global market leading arts and crafts brand , on the search for a National Account Manager .
As National Account Manager you will be responsible for driving commercial performance within the Sales function. Identifying pockets of growth for our brands.
Embracing digital transformation.
Growing the sales and profitability of our channels.
Contributing, promoting and implementing the company’s strategy and the routes to market to meet our targets and grow our market share on key brands.
Meeting customers to deliver impactful insight & analysis.
Collaboration internally to ensure smooth implementation of new customer accounts.
Maximising time spent with customers, ensuring leads are followed up promptly.
Effective strategic planning and forecasting.
Negotiating customer pricing and trading terms and review ongoing in line with changing market conditions that impact costs.
Confident in a customer-facing and account management role.
Use data to drive decision-making and identify gaps, risks and opportunities.
Use Excel and digital tools to analyse sales, trends, costs and customer behaviour.
Collect and interpret market and performance data to inform strategy.
Focus primarily on Key Accounts for the Traditional Retail and Stationery sectors.
Promote our product portfolio using catalogues, digital tools and trade promotions.
Implement account and channel strategies aligned with margin and growth priorities.
Use data to match products and brands to customer needs.
Deliver accurate demand planning and reporting.
Monitor performance vs budget and propose tactical actions when required.
Take ownership from order entry to invoicing and delivery, working closely with Customer Service.
Manage credit notes, complaints and service issues efficiently.
Liaise with internal teams to resolve problems and support customer expectations.
Meet customers and deliver impactful insights and analysis.
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