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Technical Account Manager

2 months ago

United Kingdom esenda Full time

Esenda is a cutting-edge payments orchestration platform designed to empower CRMs in optimising their payment collection and reconciliation processes. By leveraging modern technology and innovative solutions, Esenda aims to streamline and enhance the efficiency of payment management for businesses, enabling them to focus on their core operations with confidence.

Esenda is seeking a highly motivated and customer-focused Technical Account Manager to join our team. In this role, you will act as the primary technical liaison between our clients and internal teams, ensuring the successful implementation, integration, and ongoing optimization of Esenda's payment solutions. You will play a critical role in maintaining strong client relationships, driving product adoption, and providing technical expertise to help clients achieve their business goals.
Client Engagement & Relationship Management:
Technical Guidance & Support:
Provide expert-level technical support to clients, troubleshooting issues, and resolving complex problems related to the implementation and use of Esenda's platform.
Project Management & Coordination:
Work closely with internal teams, including Engineering, and Commercial, to manage and deliver client projects on time and within scope.
Monitor client accounts to proactively identify potential issues and opportunities for improvement or expansion of services.

Gather and relay client feedback to internal teams, contributing to the continuous improvement of Esenda’s products and services.
Training & Documentation:
Conduct training sessions and create documentation to help clients better understand and utilise Esenda's solutions.
Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field.
Proven experience in a Technical Account Manager, Solutions Engineer, or similar customer-facing technical role.

Proficiency in web technologies, with experience in programming languages such as Python, JavaScript, or similar.
Familiarity with CRM systems, SaaS platforms, and cloud-based services.

Client Management Skills:
Project management experience with the ability to manage multiple clients and projects simultaneously.

Professional growth and development opportunities through training and mentorship.
Competitive compensation package, including salary, 38 days holiday, and equity options.
Flexible work arrangements promoting a healthy work-life balance.

If you are passionate about bridging the gap between technology and customer success, and are eager to play a key role in driving client satisfaction and product excellence at Esenda, we would love to hear from you