Organisational Development/L&D Senior Manager

2 weeks ago

Salfords Surrey, United Kingdom Rapiscan Systems Full time

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements.

Role Overview

Rapiscan Systems Learning Academy are seeking a dynamic and strategic-minded Organisational Development /L&D Manager. The candidate will be responsible for designing, implementing, delivering, and managing comprehensive talent development programs to ensure the continuous growth and retention of our employees. This role requires a blend of leadership, creativity, and analytical skills to drive organizational effectiveness and employee engagement. You will be responsible for delivering impactful learning initiatives that support cultivating a culture of continuous learning, innovation, and excellence.

Additionally, this role will also lead the delivery and implementation of qualifications and apprenticeships to maximize revenue opportunities, ensuring alignment with business objectives and industry standards.

This is a global role. Occasional international travel will be required to facilitate training in other countries.

Responsibilities

  • Talent Development : Design, implement, and evaluate global talent development programs aligned with Customer Success organizational strategic objectives. This includes employee development training, leadership development, performance enhancement and succession planning. Facilitate training sessions, workshops, and coaching sessions to enhance employees’ skills, competencies, and performance.
  • Training and Coaching : Facilitate training sessions, workshops, and coaching sessions to enhance employees' skills, competencies, and performance. Develop a suite of digital learning (eLearning, MicroLearning videos, virtual campus materials) to support on-going training requirements for employees. Collaborate with subject matter experts to develop and update training materials, curriculum, and resources to support effective learning experiences.
  • Employee Performance : Develop and implement performance tools, and metrics to assess employee performance, identify areas for improvement, and recognize high-potential talent across the Customer Success business unit. Collaborate with HR to ensure alignment with corporate process and policy.
  • Employee Development : Develop training initiatives to foster a culture of continuous learning, growth, and employee engagement. Develop and implement strategies to promote a positive work environment, enhance employee satisfaction, and increase retention rates.
  • Budget Management : Source and manage external vendors and consultants involved in the delivery of specialized training programs, ensuring quality, cost-effectiveness, and adherence to timelines. Ensure spend is line with set budgets and organizational priorities. Make recommendations for cost-saving initiatives while maintaining program quality and effectiveness.
  • Qualifications and Apprenticeships : Lead the delivery and implementation of qualifications and apprenticeships to maximize revenue opportunities. Develop strategic partnerships with educational institutions, regulatory bodies, and industry associations to expand offerings and meet market demand.
  • Global Leadership Development Program : Create and implement a new global leadership development program aimed at enhancing the leadership capabilities and global mindset of managers across different regions. Design curriculum, learning modules, and assessments tailored to the needs of diverse managerial roles and cultural contexts.
  • Customer Success Succession Planning : Implement tools and tracking metrics that support identifying key talent within the Customer Success organization, which enables managers to assess employee potential for future roles and create development plans to prepare them for advancement.
  • Virtual Employee Induction Pathway : Develop a comprehensive virtual employee induction pathway for all new hires, ensuring a seamless and engaging onboarding experience regardless of location. Utilize digital tools, resources, and interactive platforms to facilitate remote orientation sessions, company introductions, and role-specific training.
  • Learning and Development Initiatives : Stay abreast of industry trends, best practices, and emerging technologies in talent development and learning. Recommend innovative solutions and tools to enhance the effectiveness and efficiency of talent development programs.
  • Collaboration and Communication : Collaborate with cross-functional teams, including HR, department heads, and external vendors, to leverage resources and expertise in talent development initiatives. Communicate regularly with stakeholders to provide updates, gather feedback, and ensure alignment with organizational goals.

Candidate Requirements

  • Required - Bachelor’s degree in: Learning and Development, Organizational Development, Business Management, Human Resources, or a related field. Master's degree, or MBA, preferred.
  • Required - CIPD Level 5 qualification, or equivalent learning and development qualification.
  • Proven experience ( minimum of 6 years ) in talent development, organizational development, or a related role.
  • Proven experience in implementing innovative learning & development solutions.
  • Strong understanding of talent management principles, performance management systems, and learning methodologies.
  • Excellent facilitation, coaching, and presentation skills with the ability to engage and inspire diverse audiences.
  • Full understanding of the life cycle of training design and delivery - and can advise employees and managers on training priorities, design, delivery, further education available, certification or membership mandates, career toolkits and career development architecture.
  • Exceptional project management and organizational skills with the ability to manage multiple priorities in a fast-paced environment.
  • Analytical mindset with the ability to interpret data, identify trends, and make data-driven recommendations.
  • Strong interpersonal skills with the ability to build relationships, influence stakeholders, and collaborate effectively across all levels of the organization.
  • Proficiency in MS Office Suite and talent management software/tools.
  • Desirable – experience in managing ESFA Funded Apprenticeships.
  • Desirable – AET, CAVA or PTTLS qualifications .

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