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Customer Assistance Manager

2 months ago

Basingstoke Hampshire, United Kingdom Park Street People Full time

A market leader in their industry is seeking a Customer & Sales Support Executive with German language skills to join their team on a full time, permanent position.
Utilising your English and German language skills, the successful candidate will be responsible for providing a high level of customer service at all times, whilst ensuring sales opportunities are maximised through both inbound and outbound calls and email activity (no cold calling).

Processing a wide variety of calls (order processing, identifying service problems and initiating appropriate action to resolve issues)
Record, track and manage all customer communications on the CRM system
Support Key Account Managers to ensure annual sales targets are achieved
Maximize up-sell opportunities during inbound customer service phone calls and make outbound calls
The ideal candidate will have a proven track record of success working within a customer service or sales support role, you will possess excellent communication skills and be an excellent team player.
In return, the company offers a competitive salary along with ongoing internal training to ensure contribution to both the team and company’s success.

For further information or to apply, please submit your CV through this website today.

We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation.