Customer Service Representative
2 months ago
£23,400
Monday-Friday, 8:30am - 6pm
Basingstoke
So, what does the role entail?
You'll join a people and technology-driven business, taking inbound calls from customers about their life assurance, savings, investments, or pension plans. Whether assisting customers plan for retirement, accessing investments, updating personal information, or supporting families during bereavements, you’ll ensure a seamless experience during the moments that matter.
Many new colleagues come from contact centres, retail, hospitality, or travel backgrounds, so financial services experience isn't required; comprehensive training will be provided.
We support our colleagues with competitive benefits:
- No weekend working.
- 31 days annual leave (including UK Bank Holidays).
- Annual discretionary bonus eligibility.
- Perks at Work (online discounted shopping).
- Car lease scheme and Jaguar Land Rover discount.
- Cycle to Work scheme and interest-free season ticket loans.
- Annual volunteering day.
- Supportive people policies for the moments that matter in life (Carer’s Leave, Foster Leave, Fertility Leave, Retirement Leave).
- Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support.
- Contributory pension scheme (up to 6% match), Group Life Assurance, and Group Income Protection.
- Personal and career development opportunities within Diligenta.
Join our team if you’re…
- Passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure.
- Someone who has excellent listening, verbal and written communication skills and able to simplify complex matters whilst providing outstanding service.
- A problem solver, flexible, and adaptable to changing priorities.
- Comfortable switching between multiple IT applications with attention to detail.
- Proficient in Microsoft Office (Word & Excel).
- Excited to work with great people and create a supportive workplace.
- Passionate about learning and sharing knowledge to enhance skills and develop best practices
Who is Diligenta?
Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in the moments that really matter in life and providing the best service every time. Established in 2005, we’re proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.
We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, Standard Life, AVIVA, M&G Prudential and Nest, the UK government’s workplace pension scheme. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that’s 1 in 3 people in the UK
Diligenta’s innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we’re excited to welcome new people to be part of our journey.
Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.
-
Customer Service Representative
3 weeks ago
Basingstoke, United Kingdom HAYS Full timeCustomer Service Representative, Basingstoke, Full-Time, Permanent, £27K PA plus excellent benefits Your new companyYou will be working with an exceptional client in Basingstoke, who are seeking to hire an experienced and talented Customer Service Representative.Your new ;You will be joining a well-established, friendly, and professional team who work to...
-
Customer Service Representative
3 weeks ago
Basingstoke, Hampshire, United Kingdom Stark Danmark AS Full timeJob Title: Customer Service RepresentativeLocation: BasingstokeJob Type: Full-timeAbout the Role:We are seeking a Customer Service Representative to join our team in Basingstoke. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues they...
-
Customer Service Representative
1 month ago
Basingstoke, Hampshire, United Kingdom ITSS Recruitment Full timeJob Summary:As a Customer Service Representative at ITSS Recruitment, you will be at the forefront of our mission to provide exceptional after-sales support. You will handle customer queries related to energy usage, billing, and tariffs, ensuring our customers feel confident and supported.Key Responsibilities:Deliver excellent after-sales support through...
-
Customer Service Representative
6 months ago
Basingstoke, United Kingdom Diligenta Full time**Customer Service Representative** Starting at £21,500 per year** **Mon-Friday, 9am-5pm** **Winterthur Way, Basingstoke, RG21 6SZ** Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples’ lives every day, be it helping pay for a loved ones funeral or providing...
-
Customer Service Representative
1 month ago
Basingstoke, Hampshire, United Kingdom Harwoods Ltd Full timeJob SummaryThe Customer Service Representative will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues in a timely and professional manner.Key ResponsibilitiesManage outbound and inbound calls, responding to customer inquiries and resolving any issues.Provide information on our...
-
Customer Service Representative
1 month ago
Basingstoke, Hampshire, United Kingdom Office Angels Full timeJob Summary:We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Office Angels. As a Customer Service Representative, you will be responsible for liaising with Key Accounts and other UK customers to ensure prompt and accurate responses to all correspondence received.Key Responsibilities:Liaise with Key...
-
Customer Service Representative
1 month ago
Basingstoke, Hampshire, United Kingdom beBee Professionals Full time £25,000 - £35,000At beBee Professionals in Basingstoke, we're seeking a Customer Service Representative to deliver exceptional service and support to our customers.Key Responsibilities:Engage with customers through various channels.Participate in operational workflows to ensure seamless service delivery.Collaborate with team members to achieve service...
-
Customer Service Representative
4 days ago
Basingstoke, Hampshire, United Kingdom Sainsbury's Supermarkets Ltd Full timeJob Description:We are seeking a skilled Customer Service Representative to join our team at Sainsbury's Supermarkets Ltd. As a key member of our sales floor, you will be responsible for providing excellent customer service and ensuring a positive shopping experience for all customers.The ideal candidate will have strong communication skills and the ability...
-
Customer Service Representative
1 month ago
Basingstoke, Hampshire, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a Customer Service Representative to provide excellent service and resolve queries in a timely manner at beBee Professionals in the UK.Key Responsibilities:Handle customer inquiries and resolve issues efficiently.Provide accurate information regarding products and services.Process customer orders and manage account information.Keep records of...
-
Customer Service Representative
3 weeks ago
Basingstoke, Hampshire, United Kingdom Select Service Partner UK Ltd Full timeWe are seeking a motivated and enthusiastic Team Member to join our dynamic team at Select Service Partner UK Ltd. As a Team Member, you will be the face of our company, providing exceptional customer service and ensuring a clean, safe, and welcoming environment for our customers.Key Responsibilities:Engage with customers and provide an outstanding customer...
-
Customer Service Representative
1 month ago
Basingstoke, Hampshire, United Kingdom beBee Professionals Full time £20,000 - £25,000As a Customer Service Representative at beBee Professionals, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations in Basingstoke, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and...
-
Customer Service Representative
5 days ago
Basingstoke, Hampshire, United Kingdom Boots Opticians Full timeJob Summary:Join our team as a CUSTOMER SERVICE REPRESENTATIVE at Boots Opticians and take your customer service skills to the next level! As a key member of our retail team, you will be responsible for delivering exceptional customer experiences, processing transactions accurately, and maintaining a high level of store presentation.This is an exciting...
-
Customer Service Representative
6 months ago
Basingstoke, United Kingdom Diligenta Full time**Customer Service Representative - Basingstoke** Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be acknowledged as the ‘best in-class’ platform-based Life and Pensions Administration Service provider. **Summary of...
-
Customer Service Representative
6 months ago
Basingstoke, United Kingdom Diligenta Full time**Salary**: From £22308-£22308 **Customer Service Representative - Basingstoke**: Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be acknowledged as the 'best in-class' platform-based Life and Pensions Administration...
-
Customer Service Representative
6 months ago
Basingstoke, United Kingdom Diligenta Full time**Customer Service Representative - Basingstoke** Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be acknowledged as the ‘best in-class’ platform-based Life and Pensions Administration Service provider. **Summary of...
-
Customer Service Representative
2 months ago
Basingstoke, Hampshire, United Kingdom Diligenta Full time €23,400£23,400 Monday-Friday, 8:30am - 6pm Basingstoke So, what does the role entail? You'll join a people and technology-driven business, taking inbound calls from customers about their life assurance, savings, investments, or pension plans. Whether assisting customers plan for retirement, accessing investments, updating personal information, or supporting...
-
Customer Service Representative
6 months ago
Basingstoke, United Kingdom Diligenta Full time**Customer Service Representative - Basingstoke** Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be acknowledged as the ‘best in-class’ platform-based Life and Pensions Administration Service provider. **Summary of...
-
Customer Service Representative
6 months ago
Basingstoke, United Kingdom Diligenta Full time**Customer Service Representative - Basingstoke** Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be acknowledged as the ‘best in-class’ platform-based Life and Pensions Administration Service provider. **Summary of...
-
Customer Service Representative
5 days ago
Basingstoke, Hampshire, United Kingdom Bubble CiTea Full timeWe are seeking a reliable and flexible part-time Customer Service Representative in Basingstoke to join our team at Bubble CiTea. This role is ideal for someone who can work independently and collaboratively as part of a close-knit team.Job Overview:This position offers an estimated salary of £10.50-£11.00 per hour, based on industry standards and the cost...
-
Customer Service Representative
6 months ago
Basingstoke, United Kingdom FNZ Full timeCustomer Service Representative - Basingstoke Role Description We’re looking for dedicated customer service advisors to join our supportive, collaborative and simply brilliant team in our Basingstoke contact centre. You’ll be the key point of contact for customers when they call in. Providing them with information about their financial products and...