Senior Digital Technology Lead

2 weeks ago

Harmondsworth Greater London, United Kingdom myGwork Full time

This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.
About IAG Tech
IAG Tech is a community of IT and digital professionals from across the International Airlines Group (IAG). We drive the technology behind some of the biggest and most successful brands in global aviation, including British Airways, Aer Lingus, and Iberia.
Brought together in 2019, we are a unique community with a shared vision to deliver Technology Excellence and be recognised as industry leaders in the use of technology.
Our mission is to delight customers, enable employees, accelerate business performance, protect our business and increase shareholder value, through the innovative and agile use of technology and data.
We use product-centric delivery teams using agile methods to implement new capabilities at pace and maximise business outcomes. With a relentless focus on improving system performance and stability, we continually strive to find new and better ways to innovate and support the Group.
At IAG Tech we share common values to help us create the right culture to underpin our thriving community:
Innovation | we value identifying new ways of using technology to solve business challenges
Maintain IT hardware and software asset tracking in the asset management system.
Track and report on effectiveness of IT Asset Management, reporting compliance against the IT Asset Management policies and processes.
Responsible for IT Asset Management related data.
Manage hardware and software product lifecycles
Maintain and monitor hardware/software catalog to ensure compliance
Maintain IT Asset management related data
Track and report on IT Asset obligations to maintain compliance
Track and report on software and hardware utilization and make recommendations for optimisation
Continually review ITAM processes and policies for refinement
Identify opportunities for continuous improvement of IT Asset Management and the ITAM Tooling
Participate in UAT for use cases, user stories, etc. Report on all aspects of IT Asset Management; Proven track record in IT Asset Management (Hardware and Software) in a large enterprise environment
Proven track record with ServiceNow and able to demonstrate an expert level of functional knowledge of HAM Pro and SAM Pro
ServiceNow Hardware Asset Management Fundamentals
ServiceNow Software Asset Management Fundamentals
ITIL V4 Foundation
Excellent communication skills with a capacity to present, discuss and disseminate data in a meaningful way
Deep analytical skills with an sound capability in data analysis
Collaborative, open working, resulting in recognition as a valued partner by colleagues, customers and senior stakeholders across the organisation
Clear decision-making ability with the facility to judge and assess when to escalate issues
Demonstrates a passion for and commitment to continuous personal professional development
We aim to provide all our people with a work/life balance, as well as the many benefits offered by a global organisation, including health insurance, pension, and performance bonuses
Diversity and Inclusion
We recognise that we can only deliver the required business outcomes if we have a thriving community of technology professionals. We focus on making Tech a great place to work, with a community that we feel proud to belong to. To help make this a reality, our people strategy focuses on six key domains: Engagement, Talent Management, Reward and Recognition, Performance Management, Learning and Development and Culture.
We understand the importance of Diversity and Inclusion in the workplace to deliver this strategy – everyone should feel part of our team. We want to foster an inclusive workplace, celebrate individuality and embrace differences so that everyone in IAG Tech can achieve their goals and ambitions, regardless of their personal circumstances or background.
As a Group, IAG has an ambition that 40% of senior management roles are held by women by 2025. IAG Tech fully supports that ambition, and we are working to help make it a reality. With this in mind, we have set ourselves the challenging target of recruiting 50% female colleagues by 2030.

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