Change & Engagement Lead

7 months ago

Harmondsworth, United Kingdom IAG GBS Full time

Full-time
- Contract Type: Permanent
- Directorate: IAG Tech

**Company Description**:
The British Airways (BA) Office of the CIDO (OCIDO) is part of BA Digital within the International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky.

Our vision is to become the most trusted digital airline. We seek to delight our customers, enable our colleagues, accelerate business performance, increase shareholder value, and protect our business through the innovative and agile use of technology and data.

To harness our full potential across our customer, operational and colleague journeys, as well as our enabling domains, platforms and programmes, we are changing our ways of working and transitioning into a product-led organisation at scale.

Together we are building a better BA (British Airways).

As a Change & Engagement Lead, you will be part of the OCIDO Team, reporting into the Change & Engagement Manager

**Purpose of the role**
To further enhance our employee engagement by supporting communications and engagement interventions using various channels and change techniques. This role is pivotal to creating and building strong relationships with key stakeholders and influencers and drive mission teams to deliver on our employees' ideas as well as those from our Senior Leadership Team.

**Accountabilities**

Working in partnership with BA Digital, and the business to:

- Coordinate the delivery of agile change management initiatives and activities such as change impact assessments, update change roadmaps and programmes roadmaps such as People Leaders Growth programme
- Create communications plans and material to build a consistent message for BA Digital and our transition to a Product Led Organisation (PLO) - presentation decks, videos, social media, Newsletters
- Work with stakeholders and impacted teams, to coordinate a broad range of changes associated with moving from project to product-based ways of working
- Support the Change & Engagement team to move forward critical organisation change activities including communication, organisation design, agile rollout planning, operating model changes
- Coordinate the required support to all impacted teams including engagement events, training, coaching, communication, to help move towards the adoption of Agile Ways of Working whilst improving engagement and employees experience
- Provide hands-on support, collaborating with colleagues in the Change & Engagement team in the scheduling and delivery of key engagement and communication sessions
- Coordinate mechanisms for measuring and managing the overall engagement with teams wherever they are on their journey and communicate progress on engagement with a variety of stakeholder groups
- Champion the organisation’s agile mindset and ways of working

There is a level of travelling to participate in quarterly events, workshops, and other related activities

**Qualifications**:

- Educated to degree level or equivalent experience
- Change Management and/or Digital Communications qualification

**Skills**
- Change management in an Agile context, comfortable in a fast-paced environment
- Experience and knowledge of writing, editing and proofreading communications material including creating videos
- Knowledge of digital communication channels and communications roadmaps
- Strong ability to manage complex and often unique issues creating relevant clarity in areas of ambiguity and solving complex problems
- Ability to identify and work with key influencers within the organisation
- Strong ability to develop and implement ideas that benefit the business, using commercial insight and the latest external thinking
- Fluent written and spoken English

**Experience**
- Experience on business and technology change, employee engagement and communications
- Experience of change management methodologies like ADKAR and Prosci
- Experience of working in a business and technology delivery environment

**Job Location**:

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