Technical Customer Co-ordinator

5 days ago

Uxbridge Greater London, United Kingdom VIRTUS Data Centres Full time

VIRTUS Data Centres is the UK’s fastest growing data centre provider which owns, designs, builds and operates the country’s most efficient and flexible data centres.
Our mission - consistently exceed the expectations of customers through innovative, high quality solutions and services. We employ intelligent thinkers – people with positive attitudes, who add to the quality of our customer proposition and business.
As a Cluster Technical Manager , you will act as the senior technical authority within your designated site cluster, supporting the delivery of operational excellence and technical operational leadership. You will mentor technical teams, ensure consistency and standardisation in critical operations, and drive risk mitigation across all operational activities in the data centre environment.
Manage and support site-level technical teams, ensuring consistent delivery of engineering services, maintenance and infrastructure reliability.
Apply deep technical expertise in Electrical and Mechanical systems in a live critical environment including capacity management.
Customer focused addressing customer queries and lead customer or investor technical audits.
Lead site teams when resolving complex issues and safe delivery of high-risk activities (e.g., DNO outages, customer deployments and lifecycle replacements/capacity upgrades).
Represent VIRTUS in technical meetings including Commissioning, Factory Acceptance Testing and Root Cause Analysis.
Monitoring performance metrics and driving continuous improvement.
Review and approve procedures, driving quality and consistency across clusters and wider business.
Champion a zero-downtime culture by leading on risk mitigation and resilience planning.
Collaborate with DCO team to plan and execute high-risk works.
Provide oversight and technical signoff for high risk preventative maintenance and incident resolution.
Evaluate 3rd-party vendors for competency and performance.
Ensure safe, high-quality delivery of third-party work through consistent monitoring and feedback.
Support technical reviews of RAMS and vendor reports.
Ensure site procedures align with VIRTUS best practices, operational standards and regulatory compliance (e.g., Support GDPR and quality control standards by maintaining documentation accuracy across the cluster.
Inspire, develop, lead and mentor Technical Managers (TMs) and Technical Shift Managers (TSMs).
Support cluster-wide communication alignment with business goals and initiatives.
Incident Management & Business Continuity
Act as technical lead during site incidents, providing accurate real-time updates and post-incident analysis.
Collaborate with site teams for business continuity planning and execution.
Project & Change Management
Provide input and technical oversight for Capex projects, customer installations and site upgrades.
Lead and co-ordinate technical activities across the cluster, from planning through execution, ensuring targets are met in line with budget and scope.
Ensure timely updates to maintenance and project planning tools.
Excellent Project Management capabilities.
Electrical or Mechanical qualification preferably to Degree level.
NEBOSH) preferred.
Project Management certification (e.g., PMP, PRINCE2) is a plus.
IEE, IET, The Institute of Mechanical Engineers, CIBSE preferred.
Our talented teams design , build and operate of the world's best Data Centres .

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