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Motor Claims Team Manager

4 months ago

Salford Greater Manchester, United Kingdom Davies Full time

Why would you join Davies?

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work You will be valued and supported and receive excellent benefits including but not limited to:

Reward platform – discounts for over 800 retailers

25 days holiday (rising with service plus option to purchase up to 5 extra days a year)

Development, training, and professional qualifications

Davies are looking to recruit an experienced Team Manager to join our Motor Claims team. Joining Davies as a Team Manager means you will manage colleagues, handle allocated claims and ensure that all claims are handled in accordance with client requirements so experience in a similar role is essential. You will be responsible for the achievement of the team’s targets and operational measures, delivery of a quality service and client service compliance.

What will your day look like:

Leading the Team

Take responsibility for establishing a high performance culture within their team

Motivate, innovate and build rapport

Take responsibility for own development, working under limited supervision

Be flexible in approach, determined and willing to work outside normal office hours where required

  1. Claims handling and team management

Ensure the team are working to client SLA’s – related to FNOL claims services (in hours and OOH teams) and repair management

Ensure audits are in place across the team – management day to day on set targets expected of the team

Undertake reviews for files handled within their team to ensure individual team members attain the required quality standards

Ensure the team create and maintain accurate claims management system records

Identify the teams’ training needs and recommend appropriate training solutions to meet performance requirements, drawing on the relevant expertise within the firm

Review files to ensure we have managed the claims to the required SOP set by the client

  1. Service Delivery and Compliance

Be competent and demonstrate leadership with all relevant IT (Microsoft), Reporting, and the HR systems, contributing to projects including systems and process development

Drive continuous improvement in claims handling, ensuring adherence to client specific protocols, agreements and delivery of key performance indicators

Use appropriate systems to monitor staff performance, productivity, sickness and holidays

Hold regular 1-2-1s with staff to maximise performance and to acknowledge good performance

Manage unsatisfactory performance of individuals within the team, liaising with HR where appropriate

Assist in the completion of performance reviews in a fair, consistent and timely manner

Assist the Operations Director in the assessment of the capacity of the teamto ensure this is aligned with business objectives, strategy and priorities

Assist in the recruitment of claims handlers and support staff when requested

Undertake presentations to colleagues at various levels in a manner which is motivational and sets expectations for quality and performance standards

Ensure the team is kept up to date with internal and external developments, including leading regular team meetings

Ensure compliance with statutory and regulatory requirements

Actively support and promote the firms values and policies in a professional manner

Assist in internal and external audit

  1. Client Management

Assist with the preparation of client, team and sector analysis and statistics

Assist in bulk client file reviews to support policy year, pre-renewal or subject matter initiatives

Have excellent communication skills with an ability to engage with clients and effect & manage change

Use client knowledge to aid opportunities for the business to extend services or cross sell

Abilities And Knowledge:

Highly developed knowledge of processes, systems and procedures

Sound knowledge of Motor claims

Understanding of total loss and engineering services aligned to motor claims

Understanding of third party capture services

Excellent analytical and problem solving skills

Excellent understanding of client protocols

Excellent understanding of ‘best practice’ and contribute to its development

Ability to respond to changing client requirements

Excellent communication skills

Ability to utilise interpersonal skills to influence and negotiate

Ability to provide balanced feedback at individual level

Excellent organisational skills

Able to initiate and maintain business relationships

Shows commercial awareness in understanding of the market and industry

Demonstrates a passion for the business and their role

Demonstrates an understanding of business development strategies and a willingness to support

Required Soft Skills:

  1. Personal Effectiveness:

Team Commitment Encourages and supports others

Resilience: Supports others who are experiencing stress

Passion for Growth and Improvement: Delivers step change performance Improvement

Embracing Change: Identifies actions to deliver change.

  1. Business Focus:

Client Care: Works to add value for the client

Decision Making: Identifies options and proposals

Negotiation, Influence and Persuasion: Creates a calculated impact

Commercial Insight: Thinks and acts commercially

Leadership:

Developing Others: Develops others potential

Planning & Directing: Develops co-ordinated plans

Managing Performance: Takes appropriate action

Empowering with Accountability: Devolves Accountability

A bit about Davies:

We are a global team of more than 6,500 professionals and growing, operating across the UK, Ireland, the US, Canada & Bermuda. Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses.

We are a multi award-winning specialist professional services and technology business.We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.

Our values:

Davies is a community of outstanding people. We welcome different perspectives, support each other’s ambitions, and grow together. In a fast-changing business environment, we adapt and look ahead. We succeed because we are multi-talented: in the skills of our teams, specialisms, and sector expertise. Working together, we are greater than the sum of our parts.

We are D ynamic - We readily adapt to the changing environment. We strive for what’s next. We relentlessly seek more: for our business, our clients, our colleagues, and our communities.

We are I nnovative - We are solution-focused. We have an entrepreneurial mindset. We are empowered to discover new paths.

We S ucceed together - We support each other to grow. We value different perspectives, ideas, and experiences. We make an impact in our communities.

We are C onnected - We are united under one mission. We believe in the power of Davies to make a difference. We are greater than the sum of our parts.

We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Davies Group endeavour to recruit from the widest possible pool of suitable candidates. If you require any adjustments or special arrangements to be made to our application process on account of a disability, please contact Human Resources.