Quality Management Assistant
2 weeks ago
An exciting opportunity to join a growing independent cold-pressed juice bar with two sites based in World's End, Chelsea & Notting Hill.
Our business is driven by a wholehearted mission to provide fresh food & drink that makes a positive, long-lasting impact on our health & wellness. Our range of products includes cold-pressed juices, smoothies, aa bowls, salads, hot foods & a range of desserts/snacks.
The Assistant Manager role involves supporting our Multi sites Manager in managing our store and sales team while sustaining excellent product quality & customer service standards. You will be helping manage the FOH team who operate the till systems as well as produce a range of Made-To-Order products such as coffees, smoothies & aa bowls.
Responsibilities of the Assistant Manager
Team management including Recruitment & training of Team Members.
Helping to review performance, goals & development at all levels.
Providing training sessions/refresher training to ensure excellent customer service & quality standards are maintained.
Helping maintain KPI's including sales, labour, wastage & mystery shopper targets on a weekly basis.
Ensuring health & safety, food safety & hygiene, cash handling, proper equipment use & maintenance are in place.
Store management including ensuring there are full merchandising displays, general cleaning, maintenance and waste management.
Recognise product quality issues and feed back to Central Production facility to correct these.
Manage general enquiries (queries/complaints) and drive sales through Deliveroo.
Requirements of the Assistant Manager
Ability to train & developing junior team members.
Friendly & professional and energised to provide excellent customer service.
Must have a committed, problem solving & can-do attitude.
Organised & calm under pressure.
Excellent written & verbal communication.
Great attention to detail.
Good level of financial literacy.
Autonomous & able to take initiative.
Previous supervisor experience in food & beverage operations is favourable
TPBN1_UKCT
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