Fine Jewellery Production and Sales Manager
2 weeks ago
The London Victorian Ring Co, a well-established jewellery company located in the heart of London's Hatton Garden, is currently seeking a skilled Jewellery Production and Sales Manager to join our dedicated team.
At The London Victorian Ring Co, we specialize in crafting fine-quality antique-style jewellery with exceptional gemstones. With a rich history and a commitment to excellence, we take pride in offering our clients friendly and reliable customer service.
As the Jewellery Production Manager, you will play a pivotal role. If you are passionate about jewellery craftsmanship, have a keen eye for detail, and possess the leadership skills to manage a dedicated team, we encourage you to apply and become a part of our passionate team.
In this role, you will coordinate and manage the production process and see clients in a sales capacity. You will play a vital role in ensuring the seamless delivery of high-quality jewellery and exceptional customer service. This position requires a proactive and self-motivated individual.
Key Responsibilities:
- Coordinate and manage the production process.
- Brief and manage craftsmen.
- Conduct precise quality control checks.
- Proactively liaise with gemstone suppliers, sourcing and selecting fine-quality gemstones.
- Provide accurate and well-written quotes to clients and handle pre- and post-sales enquiries.
- Confidently and professionally meet with clients.
- Deliver excellent customer service, building strong rapport and listening to clients' needs.
- Manage inventory and supplies, optimizing production efficiency.
- Contribute to the development of new product lines and improvements to existing ones.
Qualifications:
- At least 2 years of experience in a similar role within the fine jewellery industry.
- Professional Jewellery Diploma/Degree or working towards, FGA Fellow of the Gemmological Association or GIA Gemological Institute of America certification.
- Demonstrated sales record in fine jewellery.
- Written customer service experience with excellent business writing skills.
- Excellent negotiation skills.
- In-depth knowledge of the jewellery production process and experience working with craftspeople.
- Proven ability to work with CRM systems, Word, Excel, Canva and Abode Photoshop.
- Interest in Photography.
- Fluent written and oral English skills.
- Experience with technical jewellery drawings or CAD is beneficial.
- Familiarity with e-commerce platforms, such as Shopify.
- Interest in antique jewellery would be beneficial.
Location: Hatton Garden, London
Employment Type: Full-time, Monday to Friday
Salary: £30,000 to £32,000
Benefits: Private Healthcare Cover, Pension, 25 days holiday
Training Budget Available for Industry-Specific Training
Immediate start date
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