Production Manager
2 weeks ago
The London Victorian Ring Co, a well-established jewellery company located in the heart of London's Hatton Garden, is currently seeking a skilled Jewellery Production and Sales Manager to join our dedicated team.
At The London Victorian Ring Co, we specialize in crafting fine-quality antique-style jewellery with exceptional gemstones. With a rich history and a commitment to excellence, we take pride in offering our clients friendly and reliable customer service.
As the Jewellery Production Manager, you will play a pivotal role. If you are passionate about jewellery craftsmanship, have a keen eye for detail, and possess the leadership skills to manage a dedicated team, we encourage you to apply and become a part of our passionate team.
In this role, you will coordinate and manage the production process and see clients in a sales capacity. You will play a vital role in ensuring the seamless delivery of high-quality jewellery and exceptional customer service. This position requires a proactive and self-motivated individual.
Key Responsibilities:
Coordinate and manage the production process.
Brief and manage craftsmen.
Conduct precise quality control checks.
Proactively liaise with gemstone suppliers, sourcing and selecting fine-quality gemstones.
Provide accurate and well-written quotes to clients and handle pre- and post-sales enquiries.
Confidently and professionally meet with clients.
Deliver excellent customer service, building strong rapport and listening to clients' needs.
Manage inventory and supplies, optimizing production efficiency.
Contribute to the development of new product lines and improvements to existing ones.
Qualifications:
At least 2 years of experience in a similar role within the fine jewellery industry.
Professional Jewellery Diploma/Degree or working towards, FGA Fellow of the Gemmological Association or GIA Gemological Institute of America certification.
Demonstrated sales record in fine jewellery.
Written customer service experience with excellent business writing skills.
Excellent negotiation skills.
In-depth knowledge of the jewellery production process and experience working with craftspeople.
Proven ability to work with CRM systems, Word, Excel, Canva and Abode Photoshop.
Interest in Photography.
Fluent written and oral English skills.
Experience with technical jewellery drawings or CAD is beneficial.
Familiarity with e-commerce platforms, such as Shopify.
Interest in antique jewellery would be beneficial.
Location: Hatton Garden, London
Employment Type: Full-time, Monday to Friday
Salary: £30,000 to £32,000
Benefits: Private Healthcare Cover, Pension, 25 days holiday
Training Budget Available for Industry-Specific Training
Immediate start date
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