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Facilities Coordinator

3 months ago

Cheltenham Gloucestershire, United Kingdom Focus Resourcing Limited Full time

This is an exciting new role working for a prestige builder of high-end retirement homes. Your role is to be the key interface between the apartment owners and our client.

Benefits:

  • 10% Annual bonus (business and personal performance based)
  • 25 days annual leave + additional 1 day per annum after 2 years’ service (up to 30 days)
  • Option to buy up to 3 days holiday each year
  • Healthshield cash plan
  • Contributory pension scheme (after probationary period 3% employer contribution based on 2% employee contribution)
  • Employee Participation Plan (EPP) - Like a share scheme available after probationary period, pays out if business is floated/sold (full details available upon joining)

As the Senior Facilities / Customer Service Assistant, you will be responsible for:

  • You will be sat in the office and do hourly checks of the property
  • Be first point of contact for residents, if there are any property issues or they need any assistance such as contacting a local contractor etc.
  • Providing a proactive customer focused service identifying and providing owners with information on the local area including key services, events and places of interest
  • Ensuring the maintenance within the development is of a high standard, undertaking day to day tasks personally and arranging and coordinating other maintenance through relevant high-quality local contractors
  • Maintaining the events and visitor’s suite diaries
  • Representing the company in a friendly, helpful, professional and approachable way
  • Taking the lead on managing Health and Safety at the development

The person:

  • Experience in reception/front of house/facilities or a customer facing role is essential.
  • Ability to work independently
  • Very friendly and clear communicator
  • Good general IT skills
  • Office or contract management experience is desirable
  • Emotionally intelligent and ability to put themselves ‘in the customer’s shoes’
  • Knowledge and a responsible attitude to Health and Safety
  • Product and environment focused for all maintenance activity affecting customers and staff
  • Proactive and forward thinking