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Senior Technical Support Analyst
1 month ago
Join Our Clients Team as a Senior Technical Support Coordinator
Please make an application promptly if you are a good match for this role due to high levels of interest.
Location: Sale
Hours: Full time (37.5 hours per week) with flexible working hours. Weekend work on a rota basis to support our client's client base.
Salary: £TBC
Please note my client does not offer sponsorship
About Us
My client is a leading IT deployment specialist with a strong reputation for quality and innovation. We pride ourselves on our reliable service and the trust we build with our clients. Our team of experts, based in Cheshire and supported nationwide, is dedicated to minimizing disruption and downtime for businesses, delivering IT solutions with exceptional precision.
Job Summary
We are looking for a dedicated Technical Support Coordinator to join our team and work alongside the Technical Support Manager. In this role, you will configure, stage, and support IT solutions for installation at customer sites. Additionally, you will handle repairs of both hardware and software components returned from sites. Comprehensive training will be provided for our bespoke technical products.
This is a fully office-based role in Sale, requiring some manual lifting of heavy hardware. The standard work pattern is Monday-Friday, 9am to 5:30pm, with a holiday allowance of 25 days.
Key Responsibilities
- Configure and test various IT hardware, including tablets, laptops, customer order displays, kiosks, tills, switches, routers, and servers.
- Perform advanced troubleshooting and diagnostics.
- Optimize builds, implement solutions, and document technical processes.
- Manage personal tasks and perform quality control checks.
- Ensure timely dispatch of configured equipment for logistics.
- Adhere to health and safety requirements.
- Manage a portfolio of client solutions.
- Provide internal support for our products as needed.
- Address issues promptly and escalate when necessary.
- Maintain high-quality standards while managing multiple client solutions.
- Occasionally perform on-site installations and configurations of EPOS equipment.
Essential Skills
- Minimum of 5+ years in the IT (or EPOS) sector with extensive experience in networking, hardware, and software deployments.
- Proficiency in configuring networks, servers, switches, and computer hardware.
- Experience with Virtual Machines/VMware, including Microsoft Hyper-V.
- Strong knowledge of Microsoft Operating systems (Windows Desktop and Server) and Microsoft Office applications.
- Ability to maintain high concentration during repetitive tasks.
- Experience with EPoS systems is advantageous.
- Basic electronics knowledge.
- Excellent attention to detail, time management, and self-motivation.
- Previous experience with QSR/Retail solutions and Break fix.
- Capability of lifting heavy loads.
- Experience in system deployment using documented procedures.
- Strong customer service ethic and organizational skills.
- Ability to coordinate time-critical activities and handle routine tasks.
- Excellent written and verbal communication skills.
- Calm under pressure with the ability to reprioritize tasks.
Desirable Skills
- Experience with self-service kiosks or similar digital solutions.
- Familiarity with POS/EPOS systems.
- Experience in a start-up or evolving technology business.
- Ability to work independently.
Please note my client does not offer sponsorship
Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies.
People. Technology. Connected.
Connexa Technology is acting as an Employment Agency in relation to this vacancy.
