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Senior Information Technology Support Analyst
2 months ago
Senior IT Support Analyst – London – Law Firm
A Senior IT Support Analyst is sought by a 1,000-user law firm to provide 2nd line support and act as an escalation point for the service desk. The firm has recently experienced significant growth and is investing heavily in its IT function.
This is a rare opportunity to join at the beginning of a journey to transform IT into a more advanced, ITIL best-practice environment, as part of a broader business transformation. The role will suit someone who can identify process improvement opportunities and drive ITIL best practices.
Key Responsibilities:
- Provide 2nd line technical support for users in the firms’ offices across the UK
- Assist the Service Delivery Manager with improving end user experience
- Mentor junior team members
- Support AV / Meeting Room Technology
- Support and participate in any IT Projects as required
Key Experience Required:
- Citrix
- Windows 10/11
- Strong Microsoft Stack - Office 365, InTune, Exchange Online, Teams
- Active Directory
- Dell Laptops
- Autopilot
- Mimecast
- Windows Defender
- MS Surface Hubs
- Networking - basic understanding of LAN/WAN, DHCP/DNS
This role is a great opportunity for a customer-focused Senior IT Support Analyst looking to develop their IT career and join a leading law firm.
Senior IT Support Analyst – London – Law Firm
