Insurance Claims Handler
Found in: Jooble UK C2 - 2 weeks ago
1 to 2 years management of individual protection claims
Knowledge of assessing claims and making settlement within guidelines
Our client, a global Management Consultancy, are supporting a global insurance firm by recruiting Claims Assessors for an immediate project. This role will be fully remote for a period of 12 months. You will work a 40-hour week, Monday to Friday with flexibility, at a day rate of £132, accruing holiday pay equivalent to 33 days from day one.
To receive claims notifications, assess claims and make settlement within the guidelines and claims philosophy of the organisation.
A key requirement of the job role is to provide fair and balanced claims decisions using the appropriate amount of evidence necessary. The organisation will be judged by intermediaries and customers on the speed and quality of the claims process. The organisation wish to be seen as being fair to customers and providing support and assistance at claim, but equally claims must be fairly assessed and only those which are valid can be paid.
The jobholder will be in daily contact with customers, intermediaries, and service providers both in writing and on the telephone. The telephone helplines will eventually be available from 8am to 8pm and therefore some flexibility of working hours may be required.
Manage Individual Protection claims from initial notification through to final settlement for the following products daily within an agreed level of authority and within service standards:
- Life Assurance
- Assessment of claims in line with the organisation's claims philosophy and policy terms and conditions.
obtain further information in relation to claims or potential claim enquiries
- explain claims requirements and decisions
- resolve appeals and complaints
Contribute ideas for the continuous improvement of the claims business process within the organisation to ensure that it remains innovative and forward thinking - constantly challenge the status quo.
Work closely with other areas within the organisation (for example Group Claim Assessors, Underwriting, Actuarial, Client Services) to develop a thorough understanding of the business and contribute to 'best practice' overall.
Represent the organisation at Industry meetings, including Focus, CAMPUS and the Health Claims Forum
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