Claims Handler

3 weeks ago


London, United Kingdom Towergate Underwriting Group Limited Full time

This is a Permanent , Full Time vacancy that will close in a month at 14:37 GMT .

The Vacancy

Claims Handler - London - ARD957649

Working as a Loss Adjuster for policyholders, you will support the team in providing an effective and efficient claims service to our clients. Dealing effectively with all claims allocated, ensuring company policy, procedure and regulatory requirements are always adhered to.

Objectives and Responsibilities

  • Efficiently handle all claims allocated to them. Claims handler shall be responsible for a designated caseload, handling claims from cradle to grave and liaising extensively with clients, insurers, policyholders, brokers, and other experts.
  • Refer claims which fall outside of their personal authority levels to line manager.
  • Gather and process information as directed, to support the effective assessment of more complex cases.
  • To maintain and develop personal knowledge and skills through continued professional development as well as ongoing desk training and ensuring this is recorded in line with Training & Competency and CPD requirements.
  • To always conduct the business of the company in a courteous and efficient manner.
  • The job holder will, act for the policyholder. The job holder will be responsible for adhering to all the group’s procedures and policies, in relation to the identification and management of potential conflicts of interest and for the fair treatment of customers and will ensure they follow the systems and controls operating, to ensure this is the case.
  • To undertake any other tasks as may reasonably be required by the company.

Competency Profile

  • General Insurance principles and practice
  • Class of risk, product, and market knowledge
  • Customer care experience
  • Numeracy & Literacy

Please apply online:

Thompson & Bryan are long established and highly respected niche Loss Adjusters, headquartered in London but with UK and global reach. We occupy a unique position in the Loss Adjusting and Assessing sector, employing a loyal, highly skilled team focused on large and complex losses in a commercial and high net worth environments. Our work comes from a variety of sources, including brokers with whom we have developed close working relationships over many years, adding value to the broker client service proposition. In addition, the firm receive direct instructions from large corporates and from Insurers offering 'Before the Event' insurance backed products.

We are part of one the world’s largest independent insurance brokers, Ardonagh.

The Company

With 80 local offices, over 2000 team members and over 100,000 clients, Towergate Insurance Brokers has the largest footprint and biggest salesforce in the UK. We’re community brokers and risk experts backed by the scale and spirit of the UK’s largest independent broker. We’ve got big ambitions for the future – join us for the journey and make your mark on the local community. #TIB

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