Service Account Manager

4 weeks ago

Stockport Greater Manchester, United Kingdom Dematic Full time

Dematic Software is a software development group within the global organisation of Dematic.

Dematic designs, builds, and supports intelligent automated and non-automated solutions empowering and sustaining the future of commerce for its customers in manufacturing, warehousing, and distribution. With research and development engineering centres, manufacturing facilities, and service centres located in more than 35 countries, the Dematic global network of over 11,000 employees has helped achieve approximately 8,000 worldwide customer installations for many of the world’s leading brands. Headquartered in Atlanta, Dematic is a member of KION Group, one of the world’s leading suppliers of industrial trucks and supply chain solutions

Logistics and Supply Chain Experience are essential for this role.

Main duties

  • Relationship Management: Build and maintain a strong customer relationship giving exceptional customer service and providing advice and guidance on relevant software solutions. Ensure a high level of service is provided to the customer including regular reviews of their live system.

  • Delivery: Heavily focussed on service delivery ensuring we are adhering to the agreed SLA and regularly report this information both internally and externally. Act as the primary point of contact for your allocated customers, and act as a point of escalation when required for incidents and problems.

  • Management: Maintain a deep understanding of service management principles, frameworks (such as ITIL), and best practices to ensure the efficient and effective delivery of services. This includes incident management, problem management and change management.

  • Management: Ensure timely delivery of Projects/Enhancements in line with both the customer’s and our business requirements.

  • Knowledge: Maintain an appropriate level of knowledge of our products, services, and technological developments to be able to advise customers. Focussed on continuous improvement you will be expected to proactively identify and present recommendations for innovative solutions and services aligned to the needs of the customer consistent with our strategy.

  • Communicate with internal stakeholders to assist in scoping and delivering of suggested solutions and opportunities. Including providing material for Marketing and Business Development initiatives.

  • Management: You should have knowledge of budgeting, cost management, and financial planning to ensure that your customer accounts stays within budget and aligns with financial goals. Be responsible for the commercials of your allocated accounts and deliver a financial analysis on a regular basis.

Benefits

  • Hybrid office/home working
  • Flexible working hours around core requirement
  • Competitive salary
  • Incentive schemes designed to reward individual contribution and performance
  • Group Personal Pension Plan with generous Company contributions
  • Holidays - 25 days plus Public Holidays
  • Private Health Scheme (non-contributory for Employees)
  • Opportunities for international travel
  • Life Assurance
  • Onsite gym and restaurant

Essential Skills

  • Logistics and Supply Chain Experience.
  • Ability to influence and communicate with Stakeholders at all levels.
  • Committed to delivering first-class customer service and building long-lasting trusted relationships.
  • Ability to manage multiple customer accounts at a time.
  • Excellent observation skills, and high attention to detail.
  • Ability to prioritise work and meet demanding deadlines.

Desirable Skills

  • Experience of automated Warehouse Management Systems.
  • Experience in delivering client-focused software solutions.
  • Team Leadership experience.
  • Occasionally required to spend time on customer sites.

  • Account Services Manager

    4 weeks ago

    Stockport, Greater Manchester, United Kingdom Dematic Full time

    Dematic Software is a software development group within the global organisation of Dematic. Dematic designs, builds, and supports intelligent automated and non-automated solutions empowering and sustaining the future of commerce for its customers in manufacturing, warehousing, and distribution. With research and development engineering centres,...

  • Account Services Manager

    4 weeks ago

    Stockport, Greater Manchester, United Kingdom Dematic Full time

    Dematic Software is a software development group within the global organisation of Dematic. Dematic designs, builds, and supports intelligent automated and non-automated solutions empowering and sustaining the future of commerce for its customers in manufacturing, warehousing, and distribution. With research and development engineering centres,...

  • Account Services Manager

    2 weeks ago

    Stockport, Greater Manchester, United Kingdom Kion Group AG Full time

    Dematic Software is a software development group within the global organisation of Dematic. Dematic designs, builds, and supports intelligent automated and non-automated solutions empowering and sustaining the future of commerce for its customers in manufacturing, warehousing, and distribution. With research and development engineering centres,...

  • Service Account Manager

    2 weeks ago

    Stockport, Greater Manchester, United Kingdom Kion Group AG Full time

    Dematic Software is a software development group within the global organisation of Dematic. Dematic designs, builds, and supports intelligent automated and non-automated solutions empowering and sustaining the future of commerce for its customers in manufacturing, warehousing, and distribution. With research and development engineering centres,...

  • Service Account Manager

    1 week ago

    Stockport, United Kingdom Dematic Full time

    Dematic Software is a software development group within the global organisation of Dematic.Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.Dematic designs, builds, and supports intelligent automated and non-automated solutions empowering and sustaining the future of commerce for its...

  • Service Account Manager

    3 weeks ago

    Stockport, United Kingdom Dematic Full time

    Dematic Software is a software development group within the global organisation of Dematic.Dematic designs, builds, and supports intelligent automated and non-automated solutions empowering and sustaining the future of commerce for its customers in manufacturing, warehousing, and distribution. With research and development engineering centres, manufacturing...

  • Service Account Manager

    4 weeks ago

    Stockport, United Kingdom Dematic Full time

    Dematic Software is a software development group within the global organisation of Dematic.Dematic designs, builds, and supports intelligent automated and non-automated solutions empowering and sustaining the future of commerce for its customers in manufacturing, warehousing, and distribution. With research and development engineering centres, manufacturing...

  • Service Account Manager

    3 weeks ago

    Stockport, United Kingdom Dematic Full time

    Dematic Software is a software development group within the global organisation of Dematic. Dematic designs, builds, and supports intelligent automated and non-automated solutions empowering and sustaining the future of commerce for its customers in manufacturing, warehousing, and distribution. With research and development engineering centres, manufacturing...

  • Service Account Manager

    4 weeks ago

    Stockport, United Kingdom Dematic Full time

    Dematic Software is a software development group within the global organisation of Dematic.Dematic designs, builds, and supports intelligent automated and non-automated solutions empowering and sustaining the future of commerce for its customers in manufacturing, warehousing, and distribution. With research and development engineering centres, manufacturing...

  • Service Account Manager

    3 weeks ago

    Stockport, United Kingdom Dematic Full time

    Dematic Software is a software development group within the global organisation of Dematic.Dematic designs, builds, and supports intelligent automated and non-automated solutions empowering and sustaining the future of commerce for its customers in manufacturing, warehousing, and distribution. With research and development engineering centres, manufacturing...

  • Service Account Manager

    1 week ago

    Stockport, United Kingdom Dematic Full time

    Job DescriptionDematic Software is a software development group within the global organisation of Dematic.Dematic designs, builds, and supports intelligent automated and non-automated solutions empowering and sustaining the future of commerce for its customers in manufacturing, warehousing, and distribution. With research and development engineering centres,...

  • Service Account Manager

    3 weeks ago

    Stockport, United Kingdom KION Group Full time

    Dematic Software is a software development group within the global organisation of Dematic. Dematic designs, builds, and supports intelligent automated and non-automated solutions empowering and sustaining the future of commerce for its customers in manufacturing, warehousing, and distribution. With research and development engineering centres,...

  • Accounting Supervisor

    4 weeks ago

    Stockport, Greater Manchester, United Kingdom OCU Full time

    Due to this continued growth, an opportunity has arisen for a Management Accountant to join our financeteam in our Stockport head office. Preparation of management accounts including journal postings, group reporting pack and Board report. Provide insightful analysis and commentary of performance and variances to expectations and business case. Provide...

  • Management Accountant

    4 weeks ago

    Stockport, Greater Manchester, United Kingdom OCU Full time

    2024 is continuing to provide sustainable growth within OCU Group. Due to this continued growth, an opportunity has arisen for a Management Accountant to join our financeteam in our Stockport head office. Duties and Responsibility: Preparation of management accounts including journal postings, group reporting pack and Board report. Provide insightful...

  • Manager of Services and Facilities

    1 week ago

    Manchester, United Kingdom Program Manager, EMEAAPAC Full time

    Based at any of our airports - Manchester, Stansted or East Midlands Permanent role MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. At MAG, we recognise...

  • Head of Service Management

    4 weeks ago

    Stockport, Greater Manchester, United Kingdom V7 Recruitment Full time

    A global operator within the Utilities inustry are currently undergoing significant growth and adding talent across the business to help with the continued growth. The business specilaise in the manufacturing and service of pumps acorss a variety of industries. Support customers with on site visits. * Support the workshop with technical queries. *...

  • Accountancy Accounts Manager

    4 weeks ago

    Stockport, Greater Manchester, United Kingdom Azets Group Full time

    Business Area: Accounts & Business Advisory Contract Type: Permanent Ready to become a leader in your specialist field? Azets are a leading firm of Accountants and Business Advisers operating across the UK, Ireland and the Nordics, we have over a wide network of employees and an abundance of inspiring opportunities to join one of our many offices! ...

  • Management Accountant OCU Utility Services · Stockport

    4 weeks ago

    Stockport, Greater Manchester, United Kingdom Opals Group Full time

    2024 is continuing to provide sustainable growth within OCU Group. Due to this continued growth, an opportunity has arisen for a Management Accountant to join our financeteam in our Stockport head office. Duties and Responsibility: Preparation of management accounts including journal postings, group reporting pack and Board report. Provide insightful...

  • Senior Creative Account Manager

    4 weeks ago

    Stockport, Greater Manchester, United Kingdom Right Global Associates Ltd Full time

    We are looking for a Creative Senior Account Manager to work as an integral part of the marketing team, sharing the client’s vision and ethos and delivering excellence client service. Ideally you would have an Agency background, with marketing/ design experience. As Senior Account Manager you are responsible for developing strong client relationships and...

  • Finance Manager

    1 week ago

    Stockport, Greater Manchester, United Kingdom Sewell Wallis Full time

    We have an exciting opportunity to work for our client a large, private equity backed property business as they look to appoint a Senior Finance Manager to be responsible for onboarding of all acquisitions into the group. This business has an aggressive acquisitions growth strategy and is therefore looking for an exceptional individual to lead the...