CRM Project Executive

4 weeks ago

London, United Kingdom Spitfire Audio Full time €50,000

CRM Manager
Job Type : Permanent
Location : Hybrid - 3 days in London office, 2 days WFH
A brand new role; you will be responsible for defining and implementing our CRM strategy including acquisition, re-targeting, segmentation, retention and reactivation to drive customer loyalty and long term sales. You will be commercially minded and passionate about using data to ensure our customers receive the most relevant and enticing content.
Lead, define and implement our CRM strategy with a focus on acquisition, re-targeting, segmentation, retention and reactivation to drive customer loyalty and long term sales.
Build processes to make certain we maintain a high standard across our emails in all markets regarding content, links and deliverability.
Champion a test and learn culture to demonstrate the value of our data.
Monitor and report on customer activity and campaign performance, providing actionable insights and recommendations for the future.
Hands-on work including building emails and managing our email marketing tool.
Previous experience in a CRM Manager role
Expert in CRM strategy
Experienced in using email marketing platforms and CDPs
Adaptable in an environment with shifting demands and changing priorities
At Spitfire Audio, our vision is to make the world sound exceptional. As the leading creator of sounds and sample libraries for music makers, Spitfire Audio specialises in recording real instruments played by top musicians in the world’s leading recording studios to create the best sounding virtual instruments. Our products are developed in collaboration with groundbreaking partners, including exceptional composers, musicians, and recording studios. Users gain access to the sounds of iconic institutions such as Abbey Road Studios, AIR Studios, and the BBC Symphony Orchestra. Our products are utilised by music makers worldwide, with our sounds featuring prominently in 9 out of the top 10 Hollywood films, as well as numerous Oscar, Emmy, BAFTA, and César award-winning projects.
Apart from joining a wonderful team and friendly company culture, you'll have access to a range of benefits, including a Pension scheme, Private healthcare, including a range of pre-claim benefits, Life insurance policy, Income protection policy, WeCare 24/7 mental health support service, 25 days holiday a year plus UK Bank Holidays, Employee Benefit Membership Discounts, National Cycle to Work scheme, Health & fitness app ClassPass, and lots of Company social events.
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