Lead, Product Experience Designer

3 days ago

London, United Kingdom Experian Full time

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.
We invest in people and new advanced technologies to unlock the power of data. Our corporate headquarters are in Dublin, Ireland. We're looking for an experienced Lead Product Designer to play an important role in how millions of consumers get started with Experian, stay engaged, and unlock value from our products.
Reporting to the Head of Product Design, you will spend around 40% of your time leading, mentoring, and growing a team of 3/4 designers, and the rest contributing hands on design work at a high level.
You will sit on the Product Design Leadership Team, and you will lead design across two product teams (domains) in the onboarding and activation space. This work is critical to how users experience Experian for the very first time.
This is a hybrid role, 2 days per week based in our London Office.
Partner with Heads of Product and senior stakeholders to define the UX vision and roadmap for onboarding, activation, and our membership domain
Lead and grow designers with regular 1:1s, feedback, and career development. You will help them do their best work while building a healthy collaborative team culture
Be hands-on where it matters and contribute to important design projects yourself from discovery to delivery while empowering your team to shine
You will promote growth design: Use data, experimentation, and user insight to improve activation, retention, and engagement
Raise the quality bar: Run critiques, workshops, and design rituals that bring teams together and push the craft forward
Communicate design decisions through clear storytelling, influencing senior leaders, engineers, and product managers alike
Design and collaboration: Research: Our dedicated user researchers conduct studies, and we expect our designers to run them too. We use Usertesting for remote research and are moving to Qualtrics for quant and NPS
Proven experience working in-house within cross functional, Agile product teams on software products that solve complex user needs
Product design experience in onboarding or growth is advantageous.
Experience designing top performing native apps (iOS or Android) and responsive web
Comfort working with and contributing to design systems in Figma
Benefits package includes:
~ Hybrid working - 2 days a week in the office
~ Great compensation package and discretionary bonus
~ Core benefits include Pension, Bupa healthcare, Sharesave Scheme and more
~25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Experian's culture and people are important differentiators. DEI, work/life balance, development, authenticity, collaboration, wellness, reward and recognition, volunteering... the list goes on. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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