Product and Experience Designer

We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. The level of data, transactions and variety it involves. Then you’ll realise that ours is a modern software engineering environment because it has to be. We’ve made serious investment into a Tech Academy and into setting standards and principles. We iterate, learn, experiment and push ways of working such as Agile, Scrum and XP. So you can look forward to awesome opportunities in everything from AI to reusable tech.
Experience Designer – Midweight – Working On Nectar - 12m FTC
 
We work across a range of services, products, touch points and tools to deliver distinctive, integrated, and consistent experiences for our customers and colleagues across Sainsbury’s Group (which includes Sainsbury’s Food, Argos, Nectar, Tu and Habitat). 
We drive brilliant experiences across all our brands in-store and online, operating in agile teams and squads, working seamlessly with teams right across the business to make the most of the exceptional knowledge, insight, and talent we have. 
 
This is an exciting role in the Customer Loyalty team , designing experiences for the Nectar App, website and wider Nectar experiences across our Ecosystem . We also work with hundreds of partners across retail, travel and more, that includes some of the UK's favourite brands, such as Avios and Esso to offer our customers real value.
 
As an Experience Designer, you will be responsible for understanding how our customers shop with us, what value and loyalty means to them, what their pain points are and what the moments of delight could be when interacting with the Nectar proposition. You will take those customer pain points and the business needs and design solutions that make customers’ experiences using the Nectar App and website as easy, fun and joyful as possible. 
 
We work agile so you will be in our Digital Experience Design Team, but you will be working very closely with product and engineering to make sure we are consistently putting the customer at the heart of what we do. 
 
You will be regularly collaborating with teams and stakeholders from other parts of the business who will rely on your knowledge of user experience, accessibility, and service design. This role is highly collaborative and will look at customers experience end to end and across channels, from online to in store and from brand new customer and those who have used Nectar for years.
 
You will have had lots of experience of user experience design for digital products and be able to use design thinking to plan out that work, getting feedback from stakeholders. With tight feedback loops and the ability to bring about huge changes to our customers, this position offers an extremely rewarding design role. 
 
 
Perform your own desk and in-store research to explore and iterate design solutions. 
Organise design workshops with stakeholders to articulate customer and business problems and what the possible solutions might be. 
Work with the Design Systems team to understand which components exist and contribute back ideas to improve the customer experience. 
Work with the content strategists and accessibility specialist to make sure you are design the best experience for all our customers and colleagues. 
Design and test concepts and solutions. 
Work within agile teams across product, design, and engineering to get your solutions into the hands of our customers and colleagues. 
Be part of an exciting design community, pairing up with other designers and sharing ideas to constantly iterate the customer experience. 
 
 
Industry experience as a UX or Product Designer is essential. These skills will help you thrive in a dynamic team like ours. 
Strong UX/ Product design skills  
Knowledge of how to design inclusively  
Industry experience as a UX or Product Designer
Skilled in planning and conducting user research and distilling findings into actionable insights
Proficient in applying UX fundamentals, including insight gathering, workshop facilitation, information architecture, Interface and interaction design and clearly documented design artifacts
 
A thriving design culture, opportunity to discuss and share work with open, collaborative feedback
A mature design system and set of standards to work with 
Research, accessibility and UX copywriting expertise
 
Tips and guidance on what we look for in portfolios: We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 10% of salary, depending on how we perform.
You'll receive an annual holiday allowance, and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme.
Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.