Service Desk Advisor

3 weeks ago


Basingstoke Hampshire, United Kingdom Hemmersbach UK Ltd Full time

Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. Service Desk Associate
Location: Basingstoke Head Office
Within a dedicated team, Hemmersbach provide worldwide support for one of the UK’s Big-4 banking institutions.
As a Service Desk Specialist, you will be the first point of contact when things go wrong. Focused on supporting print & imaging capabilities, we will provide you with ALL the technical training you’ll ever need to perform detailed, remote diagnostics on tickets raised, looking to resolve issues where at all possible.
Being on the UK’s biggest banks, with a presence around the world, you will provide support 24/7 on a well-balanced shift pattern that covers Europe, USA and Asia.
Our shift patterns minimise the overnight demands to ensure the majority of your work is carried out supporting Europe in normal business hours.
We also realise that changing your shift patterns needs a sympathetic management, which is why we would never expect back-to-back changes without an additional rest period in-between. We will also support you with an additional shift allowance, paid throughout the year.
Previous experience in a service / help desk environment would be ideal, but not necessary
Previous experience of extended hours shift patterns, or an open-minded approach and willingness to work within such a team
Enthusiasm to learn new & niche support technologies
Career Opportunities: Great possibilities for professional, personal and language training
Initial Help: buddy programme to help you get started, a welcome pack included
A support package that includes: pension, medical cash plan, as well as additional co-funded benefits


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