Operations Manager

2 weeks ago

Bassett Hampshire, United Kingdom Simply Washrooms | B Corp Full time

Company Description:

Simply Washrooms is a certified B Corp that specialises in providing complete workplace hygiene and washroom services solutions. Our commitment is to deliver safe and hygienic working environments and washrooms in an environmentally responsible, sustainable, and ethical way. We pride ourselves on setting ourselves apart from our competitors.

Role Description:

As an Operations Manager at Simply Washrooms, your primary objective will be to oversee and manage the day-to-day operations of our workplace hygiene and washroom services. You will be responsible for ensuring customer satisfaction, long-term relationships, and sustainable profitability. This includes managing a team of service technicians, conducting site inspections, coordinating inventory and supplies, and maintaining strong customer relationships. The role is located in North Weald Bassett.

Key Tasks:

- Leading and empowering a team of operations staff to deliver exceptional service, ensuring adherence to quality standards and daily service completion targets.

- Overseeing the successful delivery of the team's daily service and planned maintenance routines, including stock management and fleet operations.

- Managing recruitment, training, and performance appraisal processes, driving continuous improvement initiatives based on data-driven insights.

- Engaging your team in team planning and decision-making processes, hosting regular feedback meetings to facilitate constructive dialogue.

The Candidate:

The ideal candidate will be a results-driven, hard-working, and tenacious Operations Manager with experience in the successful management of field service teams, as well as a strong working knowledge of performance and operations metrics.

Key attributes will include:

- Being well-organized and efficient, able to work and perform under pressure and to multiple deadlines.

- Possessing excellent communication and leadership skills, comfortable liaising with clients and colleagues alike.

- Being adaptable, determined, hard-working, and compassionate.

- Committed to environmental and social responsibility.

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