E-Commerce Customer Service Associate
1 week ago
Vivienne Westwood is one of the most iconic British Fashion Brands who cares and believes in its people and the environment. If you’re interested in being part of an organisation that produces quality products, promotes awareness for a better world, and provides a excellent benefits package to support its employees, keep reading….
Vivienne Westwood is looking for an enthusiastic Italian speaking E-commerce Customer Service Associate to join our expanding team in our Merton Office. The role will involve liaising with customers and potential customers via live chat, telephone, and email to increase order values and assist customers with their queries. This role offers a fantastic opportunity to work in a customer-led environment that is fast paced and interactive, delivering exceptional standards of customer service.
For this role, you must be fluent in Italian as your position will be using Italian on a day to day basis.
KEY RESPONSIBILITIES
- Providing outstanding customer service, liaising directly with customers and clients on all platforms
- Handling customer queries via email, live chat, social media platforms in an effective manner
- Maintaining high Customer Service standards, providing helpful assistance and efficient service
- Communicating with team members on matters related to shipping, receiving, and inventory management to present accurate information to the customers
- Proactively keeping customers informed of enquiry progress with timely updates, assisting with exchanges, returns, cancellations, refunds, or order replacements
- Dealing with internal process from start to finish
- Processing customer parcels received by E-commerce, working closely with Warehouse and Logistics on customers’ returns and redeliveries
- Monitoring and replying to customer queries across all our platforms, tracking customer orders and updates to support customer brand insight and information
KEY REQUIREMENTS
Knowledge and experience:
- Fluency in ITALIAN is essential for this role
- A minimum of 2 years experience in an E-commerce Customer Service environment
- High-level of multi-tasking with an element of urgency to support the volumes that can arise
- Experience in working with a CRM system is highly advantageous
Technical skills:
- Knowledge of Zendesk, Retail Pro, Salesforce Commerce Cloud
- Proficient in Microsoft Office Suite
- High level IT and analytical skills
Competencies:
- Exceptional communicator, with strong interpersonal skills
- Team player with a collaborative mind set and enthusiasm
- Self-motivated, able to work independently on set tasks
- Excellent organisational skills and time management
- Strong analytical, verbal, and written communication skills
(Please note this is not an exhaustive list of duties and you may be required to perform additional duties to fulfil the requirements of the role)
BENEFITS
- Staff discounts
- Training
- Health & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.)
- Cycle to work scheme
- Generous annual leave allowance
- Pension Scheme
- Perkbox membership: access to a wide range of perks, discounts, and wellness resources
- Opportunity to develop new skills and progress in your career
- Opportunity to work for a company that cares and believes in its people and the environment
Applications may close before the deadline, so please apply early to avoid disappointment.
Vivienne Westwood is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local government laws.
For our privacy statement please visit this link
-
E-commerce Assistant
4 days ago
United Kingdom Ovi Opran | E-Marketing Trainer Full timeRole DescriptionThis is a full-time, remote position supporting e-commerce activities for one of my clients. The E-commerce Assistant will be responsible for providing analytical insights, managing customer communication, supporting sales, and overseeing various e-commerce operations.QualificationsAnalytical Skills and E-commerce expertiseStrong...
-
E-commerce Assistant
2 days ago
United Kingdom Ovi Opran | E-Marketing Trainer Full timeRole Description This is a full-time, remote position supporting e-commerce activities for one of my clients. The E-commerce Assistant will be responsible for providing analytical insights, managing customer communication, supporting sales, and overseeing various e-commerce operations. Qualifications Analytical Skills and E-commerce expertise Strong...
-
E-commerce Assistant
4 days ago
United Kingdom Ovi Opran | E-Marketing Trainer Full timeRole Description This is a full-time, remote position supporting e-commerce activities for one of my clients. The E-commerce Assistant will be responsible for providing analytical insights, managing customer communication, supporting sales, and overseeing various e-commerce operations. Qualifications Analytical Skills and E-commerce expertise Strong...
-
E-commerce Assistant
4 days ago
United Kingdom Ovi Opran | E-Marketing Trainer Full timeRole DescriptionThis is a full-time, remote position supporting e-commerce activities for one of my clients. The E-commerce Assistant will be responsible for providing analytical insights, managing customer communication, supporting sales, and overseeing various e-commerce operations.QualificationsAnalytical Skills and E-commerce expertiseStrong...
-
E-commerce Assistant
1 day ago
United Kingdom Ovi Opran | E-Marketing Trainer Full timeRole Description This is a full-time, remote position supporting e-commerce activities for one of my clients. The E-commerce Assistant will be responsible for providing analytical insights, managing customer communication, supporting sales, and overseeing various e-commerce operations. Qualifications Analytical Skills and E-commerce expertise Strong...
-
Amazon E-commerce Assistant
2 days ago
United Kingdom Ovi Opran | E-Marketing Trainer Full timeRole Description This is a full-time, remote position supporting e-commerce activities for one of my clients. The E-commerce Assistant will be responsible for providing analytical insights, managing customer communication, supporting sales, and overseeing various e-commerce operations. Qualifications Analytical Skills and E-commerce expertise Strong...
-
Amazon E-commerce Assistant
1 day ago
United Kingdom Ovi Opran | E-Marketing Trainer Full timeRole Description This is a full-time, remote position supporting e-commerce activities for one of my clients. The E-commerce Assistant will be responsible for providing analytical insights, managing customer communication, supporting sales, and overseeing various e-commerce operations. Qualifications Analytical Skills and E-commerce expertise Strong...
-
E-Commerce Business Development Manager
10 hours ago
United Kingdom Pilgrims Europe Full timeAbout the RoleWe are seeking an experienced E-Commerce Manager to join our team at Pilgrims Europe. As a key member of our digital commerce team, you will play a crucial role in driving growth in our existing e-commerce customers, developing new business, and providing thought leadership to prepare our company for the retail environment of the future.Key...
-
E-Commerce Business Development Manager
4 days ago
United Kingdom Pilgrims Europe Full timeAbout the RoleWe are seeking an experienced E-Commerce Manager to join our team at Pilgrims Europe. As a key member of our digital commerce team, you will play a crucial role in driving growth in our existing e-commerce customers, developing new business, and providing thought leadership to prepare our company for the retail environment of the future.Key...
-
E-Commerce Business Development Manager
4 days ago
United Kingdom Pilgrims Europe Full timeAbout the RoleWe are seeking an experienced E-Commerce Manager to join our team at Pilgrims Europe. As a key member of our digital commerce team, you will play a crucial role in driving growth in our existing e-commerce customers, developing new business, and providing thought leadership to prepare our company for the retail environment of the future.Key...
-
E-Commerce Business Development Manager
9 hours ago
United Kingdom Pilgrims Europe Full timeAbout the RoleWe are seeking an experienced E-Commerce Manager to join our team at Pilgrims Europe. As a key member of our digital commerce team, you will play a crucial role in driving growth in our existing e-commerce customers, developing new business, and providing thought leadership to prepare our company for the retail environment of the future.Key...
-
E-Commerce Specialist
1 week ago
United Kingdom Inspecs Limited Full timeOverview Inspecs Group licenses, designs and distributes branded and non branded eyewear products (optical frames and sunglasses, safety eyewear and ski goggles) with a portfolio of well-recognised brands, both licensed and owned outright and strong portfolio of eyewear clients globally. Our Award-winning Creative Team handles all branded product...
-
E-Commerce Specialist
2 weeks ago
United Kingdom Inspecs Limited Full timeOverview Inspecs Group licenses, designs and distributes branded and non branded eyewear products (optical frames and sunglasses, safety eyewear and ski goggles) with a portfolio of well-recognised brands, both licensed and owned outright and strong portfolio of eyewear clients globally. Our Award-winning Creative Team handles all branded product...
-
United Kingdom (MALIN+GOETZ) Full timeCompany Description : (MALIN+GOETZ) is a fast-growing founder-based gender-neutral beauty and lifestyle business based in New York City. We operate flagship apothecaries in NYC, LA, London, and Hong Kong, along with an expanding presence online. Additionally, the brand is listed internationally with 600+ high-end accounts across five continents, including...
-
E-commerce & Shop Assistant
2 weeks ago
United Kingdom Van Peterson Designs Full time €25,000FULL-TIME POSITION It takes an energetic and entrepreneurial spirit to work with Van Peterson. We are a team of all-rounders who are passionate about getting involved with all elements of running and promoting the business. As we are in an exciting period of growth, we are looking for someone who is ready to dive in and have a direct impact on sales growth...
-
E-commerce & Shop Assistant
2 weeks ago
United Kingdom Van Peterson Designs Full time €25,000FULL-TIME POSITION It takes an energetic and entrepreneurial spirit to work with Van Peterson. We are a team of all-rounders who are passionate about getting involved with all elements of running and promoting the business. As we are in an exciting period of growth, we are looking for someone who is ready to dive in and have a direct impact on sales growth...
-
E-Commerce Channel Sales Manager
5 days ago
United Kingdom Lord Search & Selection Full time €65,000Greenfield Site Opportunity, Major International Brand - £150m investment To £65,000pa + attractive bonus & benefits Reporting to the UK Sales and Marketing Director, capitalising on all the strengths of well-respected international brands, own label capability, significant investment in NPD and a purpose built, state of the art UK manufacturing facility,...
-
United Kingdom Vivienne Westwood Full timeVivienne Westwood is one of the most iconic British Fashion Brands who cares and believes in its people and the environment. If you’re interested in being part of an organisation that produces quality products, promotes awareness for a better world, and provides a excellent benefits package to support its employees, keep reading…. Vivienne Westwood is...
-
E-commerce Executive
2 weeks ago
United Kingdom A & M RUGS LTD Pars Rug Gallery Full timeE-Commerce Executive / Digital Marketing Pars Rug Gallery is looking to hire an eCommerce Product Listings Creator and Marketing Services Assistant. We're seeking an experienced individual to join our team in an established eCommerce business. We seek a critical staff member to help drive us to the next level. The following tasks will be shared...
-
E-Commerce Channel Sales Manager
5 days ago
United Kingdom Lord Search & Selection Full time €65,000Greenfield Site Opportunity, Major International Brand - £150m investment To £65,000pa + attractive bonus & benefits Location - North West The Role Reporting to the UK Sales and Marketing Director, capitalising on all the strengths of well-respected international brands, own label capability, significant investment in NPD and a purpose built, state of...