Complaints Advisor
2 weeks ago
ABOUT US: We don't mean to show off... but we're kind of a big deal in the world of HR consultancy
The HR Consultants is a boutique consultancy, providing HR advice and support to businesses across the UK. In short, we help organisations to create a place that their people love to work, through a full range of outsourced HR solutions.
Our services cover the full employment lifecycle including recruitment, HR advice, HR administration, training, people strategy and everything in between.
We’ve just launched some fantastic changes to our HR support service, making it even more efficient for our team and our clients – and THAT is where you come in
We've got the HR support products ...
We're building a team of HR experts who will be on hand to advise our clients and help them navigate their way through a variety of people challenges, anything from performance issues, to grievances, to sickness, maternity/paternity, flexible working, redundancy and so on
This role is an excellent opportunity to really build your experience in providing HR advice to stakeholders; the variety of businesses we work with means there’s plenty of opportunity to get to grips with different sectors and cultures and will stand you in great stead for your future HR career.
** We only work in the office 3 days a week Monday – Wednesday, meaning you can work at home the other 2 days
We’re a small but growing business so there’s lots of opportunity for growth and development , either for future roles in our team or in the outside world (obvs we’d love you to develop your career with us but we’re realistic in that we don’t expect you to want to hang out with us forever)
We have an office bar/cake station – no pressure to drink or eat cake but they’re there if you’d like to kick-back at the end of the day or for a mid-morning cake break
Our office is in the centre of the beautiful Stratford upon Avon so plenty of opportunity for lunchbreak shopping/river walks/Shakespeare history
And all the usual stuff like parking, holidays, Christmas, private health, pensions is taken care of
PLUS : over the last 5 years we’ve helped over 50,000 people to have a better experience at work, as well as supporting hundreds of businesses to grow through their people - and that feels soooooo good
** Is this the single GREATEST HR job in the entire WORLD? **
Our track record of building excellent relationships with clients speaks for itself, and now we need you to keep building our fantastic reputation through our service.
* You'll have tremendous confidence on the phone (and MS Teams)
You'll have a super solid foundation in providing expert HR advice
You'll be hungry for professional growth and development
8:45am : Cruise into Stratford upon Avon and park at the nearby multi-storey, then make the 5 minute walk to the office (it’s good to get those steps in).
8:55am : Chit Chat with colleagues by the cake/coffee station.
9:20am : Team meeting with the HR Squad to plan for the day (I said we were cool).
9:40am : Get prepped for the HR support you need to provide that day.
10:00am : Client call via MS Teams to help them through an employee issue
Did someone say coffee and cake at the office bar?
11.15am : Some more HR support calls
11:00am : Blast through your inbox which will probably have some email advice to be provided, perhaps writing some HR policies for clients
1:30pm: HR support call and follow-up time again
2.30pm : Blast through some more HR support emails
3:30pm: Start working on creating a client’s employee handbook (time to get creative – but don’t worry we have lots of tools to make this nice and simple)
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