Senior Service Delivery Manager

This is an exciting time as we support large scale client transformation across a wide range of technologies. In this crucial role as Service Delivery Manager you’ll work with our Capgemini team supporting one of our largest clients globally.
This role is suitable for an individual who enjoys being part of a flexible, diverse team in a complex and variable environment.
Co-ordinate delivery of services ensuring they are delivered in line with contractual obligations and Service Levels via appropriately skilled and managed staff. Business disruption due to service outages is minimised
Manage finance in accordance with Capgemini and MU financial policies where applicable.
Services can be supported to forecast capacity.
Ensure services are fit for purpose, use and support, with mitigated risk and delivered to agreed measures.
Ensure new or changed services are fit for purpose and seamlessly transitioned into Live.
Working closely with Delivery Centres and 3rd Party Suppliers to ensure they are aware of and are fulfilling their Service Delivery responsibilities in line with the agreed processes and measures.
Work collaboratively with Delivery Centres, Clusters and Central Delivery Operations (CDO) contributing to the overall success of the Delivery Unit.
Ensure Service Overview Documents are complete, accurately reflect Capgemini responsibilities and protect Capgemini. Manage risk appropriately.
We are looking for an individual who is prepared to be flexible, covering a variety of different activities in the Service Management space. We are looking for someone who is not afraid to take on a challenge, take ownership of issues whilst helping to develop the future strategy and service framework. Flexibility to provide out of hours on-call escalation cover for the live services will also be required. Qualified ITIL Expert/Master, Service Management and Introduction on high performance/high availability systems. Support service delivery and service improvements
Takes ownership of service issues
Excellent communicator and stakeholder management
Lead in alerting, reporting and monitoring of live service
Report against SLA and KPI’s, produce management information with detailed analysis
Proactively engage with and lead major incident management when required
Lead and assist with continuous service delivery improvement initiatives
Is confident working in an Agile environment
We are a Disability Confident Employer
Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme.
Declare they have a disability, and
Your security clearance
To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.
Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.
To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.
Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. We find new ways technology can help us reimagine what’s possible. You’ll use your skills to help our clients leverage technology to innovate and grow their business. Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.