Service Delivery Manager

4 days ago

Telford, United Kingdom LANGLAND CONSULTANTS LTD Full time

**Service Delivery Manager ( Home-based)**

Service Delivery Manager, Infrastructure, ITIL, Consultancy, MSP, Change Management, Problem Management, Networking

**Service Delivery Manager - About the role**:
Are you a customer-facing Service Delivery Manager preferably, with a background working around Managed Services, Infrastructure, Networking, IT Solutions projects, Cloud Technology, thinking of looking for a new challenge? Are you commercially aware andcomfortable handling major incident situations? If so read on

The Service Delivery Manager will work closely with the client and take responsibility for ensuring all services are delivered correctly, having full ownership and accountability to drive the service forward, understanding where the priorities are and drivingthese forward to resolution.

This is a home-based based SDM role, with some travel into the Client’s office when required for meetings. Locations for travel could be varied, but the SDM will also have to work with people in the office, so will ideally be based within commuting distanceof Wakefield, Poole or Telford.

**Service Delivery Manager - Key Duties**:

- Manage the day-to-day aspects of the service ensuring contractual obligations are met.
- Maintenance, roll-out and development of best practice service delivery management principles.
- Act as the primary contact for the customer for escalated issues, analysing all data and producing customer reports.
- Co-ordinate and execution of monthly, quarterly and annual service management review meetings
- Weekly management summary of delivery against service in accordance with agreed SLA’s
- Service level compliance in delivery, following best practice, analysing and mitigate against risks, and suggest improvements
- Documentation of service / procedures and communication to other departments is paramount.
- Monitor and ensure a Service Improvement Plan ( SIP) is in place to mitigate against risks, and appropriate costings are in place in relation to changes in service required
- Ensure service is delivered within a structured way, enhancing process and delivery, following the ITIL methodology
- Ensure any Major Incidents are handled in the appropriate manner to client expectations.

**Service Delivery Manager - Skills required for the role**:

- Preference for a background working for a IT Service Provider or MSP, Consultancy ( will consider other sectors)
- Good understanding of Infrastructure, technology projects, Networking, Cloud, security services
- Strong client facing service delivery management background
- Well organised and able to manage conflicting priorities
- Previous experience of delivering projects in a more structured manner, improving process and delivery
- Strong influencing, negotiation and decision making skills
- Self-motivated and able to adapt to a changing environment
- Proven track record in making sure that an efficient service delivered matches expected customer expectations
- Solid understanding of service management principles
- ITIL certification is highly desirable

**Service Delivery Manager - Benefits**

The role offers a basic salary up to £50k

Benefits ( pension, healthcare)

25 days holiday

Expenses paid for trips to client site, meetings at HQ

If you are a Service Delivery Manager, with a customer facing background then please apply. The role requires someone creative, focused and willing to enhance the way services are delivered.

You are within your rights to ask us to remove your information at any time.

  • Service Delivery Manager

    2 weeks ago

    Telford, United Kingdom Capgemini Full time

    About The Job You’re ConsideringThis is an exciting time as we support large scale client transformation across a wide range of technologies. In this crucial role as Service Delivery Manager you’ll work with our Capgemini team supporting one of our largest clients globally.We’re excited to be offering this opportunity to join our established and...

  • Service Delivery Manager

    2 weeks ago

    Telford, United Kingdom Capgemini Full time

    About The Job You’re ConsideringThis is an exciting time as we support large scale client transformation across a wide range of technologies. In this crucial role as Service Delivery Manager you’ll work with our Capgemini team supporting one of our largest clients globally.We’re excited to be offering this opportunity to join our established and...

  • Traveling Customer Service Field Agent

    2 weeks ago

    Telford, United Kingdom Randstad Delivery Full time

    A leading delivery service provider is seeking a Driving Field Agent in Shifnal. This role involves driving to new locations, engaging positively with customers, and conducting surveys. Candidates must have a valid UK driving license, own a car, and be willing to travel up to 40 miles. The position offers a temporary contract with an hourly rate of £12.55,...

  • Service Delivery Manager

    2 weeks ago

    Telford, Shropshire, United Kingdom Capgemini Full time

    About The Job You’re Considering This is an exciting time as we support large scale client transformation across a wide range of technologies. In this crucial role as Service Delivery Manager you’ll work with our Capgemini team supporting one of our largest clients globally. We’re excited to be offering this opportunity to join our established and...

  • Technical Service Delivery Manager

    1 week ago

    Telford, United Kingdom Version 1 Full time

    Company DescriptionVersion 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in. We foster strong partnerships with leading technology giants including Microsoft,...

  • Technical Service Delivery Manager

    5 days ago

    Telford, Telford and Wrekin, United Kingdom Version 1 Full time

    *Company Description*Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in. We foster strong partnerships with leading technology giants including Microsoft,...

  • Senior IT Delivery Manager

    2 weeks ago

    Telford, United Kingdom Nichols Digital Limited Full time

    Senior IT Delivery Manager, Senior IT Project Manager, IT Delivery Manager, IT Delivery, Agile, Agile Delivery Model, Azure DevOps or Jira, 3rd Party Suppliers. **The role will be a hybrid role - remote & office based** An exciting Financial Services firm are looking for a Senior IT Delivery Manager/ IT Project Manager to provide expert and professional IT...

  • Customer Service Field Agent

    2 weeks ago

    Telford, United Kingdom Randstad Delivery Full time

    Looking for variety in a new and customer facing role? Do you have a passion for driving to new areas? Can you deal with new faces and have an upbeat conversation?Do you enjoy a customer-facing role with variety and new challenges? Are you passionate about driving and exploring new areas? Can you confidently engage with new people and maintain an upbeat...

  • Infrastructure Delivery Project Manager

    4 days ago

    Telford, United Kingdom Lorien Full time

    **Infrastructure Delivery Project Manager - INSIDE IR35** We are currently recruiting for a HMRC Infrastructure Delivery Project Manager with experience in managing infrastructure change in Data Centers, for our client who are a Global IT Service Provider. **This will be on a 6 month contract, remote working and Inside IR35.** PM to manage infrastructure...

  • Infrastructure Delivery Project Manager

    4 days ago

    Telford, United Kingdom Lorien Full time

    **Infrastructure Delivery Project Manager - INSIDE IR35** We are currently recruiting for a HMRC Infrastructure Delivery Project Manager with experience in managing infrastructure change in Data Centers, for our client who are a Global IT Service Provider. **This will be on a 6 month contract, remote working and Inside IR35.** PM to manage infrastructure...