Field Service Dispatcher
4 weeks ago
Service Dispatcher - Milton Keynes
Materials handling and intralogistics experts, Jungheinrich, provide industry leading equipment and service support to international and domestic businesses. From forklifts and pallet trucks right through to fully automated warehouse infrastructure, design and development.
At the heart of the business are our circa 450 academy trained engineers, responsible for maximising the uptime of our forklift fleet across the UK. Supporting and scheduling our engineers are a team of highly organised and dedicated Service Dispatchers .
Based from our office in Milton Keynes , our Service Dispatchers are responsible for:
Building strong and positive relationships with customers, engineers and colleagues.
Maintenance planning.
Record and monitor VOR trucks, escalate when and if required.
Absence planning of engineers in conjunction with ASM.
Process engineer’s timesheets, checking for accuracy, productivity, overtime.
Monitor engineer’s performance and escalate to ASM where appropriate.
The ideal candidate will have a background in planning and organising, a high attention to detail and great teamwork.
Our Service Dispatchers operate Monday to Friday, 8am to 5pm with the option of hybrid working after successfully passing probation.
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