Service Dispatcher

4 weeks ago

Milton Keynes, United Kingdom Jungheinrich UK Ltd Full time
Service Dispatcher - Milton Keynes

Materials handling and intralogistics experts, Jungheinrich, provide industry leading equipment and service support to international and domestic businesses. From forklifts and pallet trucks right through to fully automated warehouse infrastructure, design and development.

At the heart of the business are our circa 450 academy trained engineers, responsible for maximising the uptime of our forklift fleet across the UK. Supporting and scheduling our engineers are a team of highly organised and dedicated

Service Dispatchers .

Based from our office in

Milton Keynes , our Service Dispatchers are responsible for:nHandling and logging of customer call efficiently and by agreed procedure.nBuilding strong and positive relationships with customers, engineers and colleagues.nMaking sure that all customers are regularly being updated about the status of their work.nMaintenance planning.nAllocate and monitor progress of all incoming planned and unplanned work.nRecord and monitor VOR trucks, escalate when and if required.nAllocate and order sub–contracted work.nAbsence planning of engineers in conjunction with ASM.nProcess engineer’s timesheets, checking for accuracy, productivity, overtime.nMaking sure that all work is correctly charged to the customer and any error logs are cleansed regularly.nReview team resource, skill matrix and primary engineers regularly with team ASM.nParticipate in internal meetings (team meetings, ASM meetings etc.)nMonitor engineer’s performance and escalate to ASM where appropriate.nProcurement of engineers tools and small materials.

The ideal candidate will have a background in planning and organising, a high attention to detail and great teamwork.

Our Service Dispatchers operate Monday to Friday, 8am to 5pm with the option of hybrid working after successfully passing probation.

For more information on this fantastic opportunity, please apply now.

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