Customer Service Manager

3 weeks ago


South Yorkshire, United Kingdom Elevation Recruitment Limited Full time

Elevation Recruitment Group are delighted to be recruiting for a growing business in Doncaster for a Customer Services Manager on a permanent basis.


40 hour week - flexible start / finish time
~ Office Based- Doncaster
~25 days holiday + bank hols
~ In this role you will play a pivotal role supporting the customer, ensuring they have an excellent service. Planning the field engineers schedules
Line Management of one customer service advisor
Prepare and run reports for meetings using Excel
To act as the first point of contact for all support queries and resolving all issues associated with Customer ‘First line maintenance' enquiries.
To be able to fully document and develop an audit trail for all customer support issues.
To plan and manage installations with third party contractors and ensure job cards are correctly invoiced.



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