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Customer Services Team Leader

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Reading Berkshire, United Kingdom New Chapter Consulting Ltd Full time

Customer Service Executive
Are you passionate about delivering exceptional customer service and supporting a brand's growth and customer loyalty? We're looking for a recent graduate to join us as a Customer Support Executive. You’ll be joining a dynamic team working for a premium brand.

Provide comprehensive D2C customer support, including managing warranty claims, returns, and refunds for our customers.
Handle customer service queries via chat, phone, and email, ensuring efficient and effective communication ensuring customers are valued.
Collaborate with other departments on product queries, delivery procedures, and other ad hoc duties.
Confidently handle E-Commerce administration, including operating Sage 200, managing telephone orders, and coordinating returns and refunds.
A Bachelor’s degree
Experience in a sales/customer service position